Manager, Oracle Fusion Applications

Oracle Fusion Applications Manager

The Oracle Fusion Applications Manager is an information technology (IT) professional who leads a team that identifies, implements, and supports software solutions to optimize business operations. You will collaborate with the business to ensure that the software solutions you manage align with the company's operational goals, help drive desirable business outcomes and improve operational efficiency. As an application manager, you and your team are responsible for the procurement, installation, configuration, and maintenance of software applications. Your duties include creating processes and protocols for software systems, managing server and computer upgrades, and troubleshooting problems. You will be looked upon to be a thought leader driving and influencing technology designs that align with IT enterprise architecture.

Responsibilities

• Understand business processes and identifies improvement opportunities in application, process, and service.
• Recommends products and services that will ensure business objectives are met.
• Primary point of contact for business partners for the areas responsible.
• Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed.
• Manages production support activities and daily operations for major systems and related subsystems to ensure their integrity.
• Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems.
• Implement and follow the IT infrastructure library process framework.
• Manage and provide direction for the Support Services Team in support of business operations.
• Supports the development of the appropriate service culture within the internal and external delivery teams.
• Provides governance of Application Support Services in a Managed Services model with SLA, if needed.
• Documents each application and produces a maintenance plan to ensure high availability and planned change control.
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures.
• Develop, implement, and adhere to a code promotion process that will ensure that applications meet business requirements and systems goals, and fulfil end-user requirements.
• Collaborate with cross functional IT team members and leaders to deliver business objectives.
• Overall responsibility of application and integration design for the application and business areas.
• Ensures applications have agreed disaster recovery, data backup, and archiving plans.
• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems and processes.
• Develop, distribute, and coordinate the appropriate reporting mechanisms, procedures, or disciplines required to create and maintain an environment of continuous improvement.
• Partner with Project Management team, as needed, in delivering projects successfully. Deliver small to medium sized projects.
• Other duties as assigned.

Qualifications

Minimum Education and Work Experience:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field or equivalent work experience.
• ITIL Certification preferred
• 8 or more years of relevant work experience in enterprise application support and delivery.
• 5 or more years of people leadership or supervisory experience.
• Proven experience supporting or delivering enterprise HCM applications in complex environments.
• Hands-on or leadership experience with Oracle Fusion HCM (e.g. Core HR, Payroll, Time & Attendance, Benefits, or related modules).

Knowledge, Skills, and Abilities:

• Strong leadership and technical acumen to drive service excellence across internal teams and external service providers.
• Demonstrated decision-making and problem-solving skills in production support and delivery environments.
• Deep understanding of enterprise application support models, including incident, problem, change, and release management.
• Ability to translate technical and complex concepts into clear, actionable information for business and non-technical stakeholders.
• Proven presentation, facilitation, and stakeholder communication skills.
• Leadership capability that promotes team growth, accountability, and continuous improvement.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working in project-based delivery environments, including enhancements and small-to-medium implementations.
• Exposure to project planning, budgeting, and delivery oversight.
• Ability to assess and recommend new technologies, automation opportunities, and system enhancements.

About Us:

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That's why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you're looking for part-time flexibility or full-time career advancement. Ready for a career path that's as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use.