PERFORMANCE MANAGER (Account

Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. The Performance Manager creates andmanages the overall service delivery strategy for all services for an assigned network zone. Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus. Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices. Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues. Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense. Coach service providers on overall performance within the assigned zone. Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance. Coordinates and completes targeted proactive analyses for managing network performance. 2-4 years of related supplier or asset management and/or procurement related experience.

• Strong analytical, communication and relationship building skills are a requirement
• Flexibility and up to 20% travel required
• Service Oriented\Internal Customer Service
• The anticipated closing date to submit applications for this role is November 10th, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Bonus/Incentive Programs Applicants must be currently authorized to work in the United States on a full‑time basis.