Product Operative (1link - Polish market)

Your role What We Need Corpay is currently looking to hire a/an Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day‑to‑day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams. What you’ll be doing How We Work Assigned workspace in Meriden office Company‑issued equipment Formal, hands‑on training Role Responsibilities Providing 1st and 2nd line support for customer queries and resolving issues Escalating and managing software incidents with product and development teams Advising customers on product best practices and effective platform usage Supporting customer onboarding, configuration, and ongoing platform use Receiving and responding to inbound help desk queries from customers Guiding users through product journeys and resolving usage difficulties Logging, prioritising, and tracking issues accurately in relevant systems Replicating, troubleshooting, and escalating unresolved technical issues Liaising with development teams during issue resolution Providing timely updates and proactively communicating known issues Supporting software releases by participating in testing activities Testing new functionality and updates to existing platform features Delivering training sessions to new and existing customers (remote and occasionally onsite) Supporting internal teams with technical and platform‑related queries Performing technical administration tasks, including platform configuration Managing and maintaining accurate platform data in line with procedures Supporting account setup and onboarding processes across the platform Following agreed procedures and maintaining high‑quality documentation Collaborating with cross‑functional teams across Product, Operations, and Support Carrying out additional tasks as required Qualifications & Skills Polish native speaker (mandatory) 2–3 years of relevant experience Experience in software/platform support Strong troubleshooting and problem‑solving skills Excellent communication and customer support skills Ability to manage multiple tasks and prioritise effectively Testing experience is a plus Benefits & Perks 25 days per annum + 8 bank holidays Option to buy or sell up to 5 days annually during the benefits enrollment window Employee contribution of 3% matched with 5% from Corpay Provided by Vitality with no excess (Corpay covers £250 excess) Access to flexible discounts, supermarket savings, and more Complimentary access to thousands of online courses Volunteering days and engagement in fun company‑wide contests and initiatives About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre‑employment vetting by an independent supplier (Experian). This is in accordance with Corpay’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. #J-18808-Ljbffr Dormont Manufacturing Co