Head of Exam Management - Executive Director

Job Description

Make a firmwide impact by leading global exam management strategy and execution. You’ll shape examination readiness and response, strengthen governance, and help teams deliver timely, high-quality regulatory engagement.

 
As a Head of Exam Management - Executive Director in the CAO Controls organization , you will lead the global approach to examination readiness and response, partnering across regions and functions to coordinate stakeholders, deliver accurate and timely submissions, and drive consistent processes and reporting that support strong outcomes.

Job Responsibilities:

• Lead the strategy and execution for all global exam management activity. Exam management activity is inclusive of external regulatory exams, client requests and presentations, and all internal requests, including quality control testing, Compliance reviews and internal audits.   
• Oversee accurate and timely delivery of Requests for Information (RFIs) submissions, presentations, ad hoc inquiries, Line of Business support.
• Continuously enhance the global exam framework and governance model for consistent regulatory response and alignment with the department objectives.
• Manage and develop a high-performing team, setting strategic goals and quality performance standards.
• Serve as the primary executive-facing representative for regulators, auditors, Compliance, Internal Audit, and business partners.
• Coordinate and issue all exam activity reporting, trending and best practices across regions and jurisdictions.
• Prepare and coach stakeholders for executive and regulatory meetings, ensuring consistent messaging and outcomes.
• Provide strategic advice, credible review, and challenge; escalate and resolve issues with urgency and proper governance.
• Drive development of executive-level presentations and management reporting including materials for regulatory engagements. 
• Build and sustain strong relationships with key partners across Lines of Business/ Corporate Functions, Compliance, Legal, Internal Audit, and Control Management functions.

Required qualifications, capabilities, and skills:

• Minimum 7+ years’ experience in financial services, leading or key participant in regulatory exam/audit response activities.
• Proven leader in managing and developing high-performing teams driving accountability and continuous improvement.
• Strategic thinker and innovator- comfortable and willing to take end-to-end ownership for scalable processes and consistent outcomes.
• Exceptional attention to detail and organizational skills, ensuring accuracy and completeness.
• Advanced stakeholder management skills, partnering with Compliance, Legal, Internal Audit, and business leaders.
• Strong analytical skills and sound judgment in evaluating complex business issues and formulating actionable solutions.
• Exceptional storytelling skills driven by high proficiency in PowerPoint, Word, Excel, and SharePoint.
• Ability to thrive in fast-paced, deadline-driven environments with excellent time management skills.
• Proven relationship-building skills to establish and maintain effective partnerships with regulators and internal stakeholders.
• Effective communication and presentation skills for multiple audiences.

Preferred qualifications, capabilities, and skills:

• Strong understanding of the Corporate Third Party Oversight (CTPO) Program framework, including Third Party Oversight (TPO) and Inter-Affiliate Oversight (IAO).
• Experience with global regulatory frameworks and cross-jurisdictional exam management activities.
• Familiarity with third-party risk management and related regulatory requirements.
• Expertise in developing and implementing governance models for large scale complex frameworks. 
• Ability to develop insightful and accurate data-driven metrics and reporting for senior leadership.
• Experience preparing and coaching staff, peers and senior leaders for regulatory meetings and presentations.
• Demonstrated ability to influence and drive change across complex organizations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.