Supply Chain Specialist

Job Description

Job Description

Job Title: Supply Chain Specialist

Job Description

The Supply Chain Specialist provides dedicated customer support to both internal and external stakeholders by executing departmental objectives and tactical plans that support corporate business growth. This role proactively addresses service issues and customer concerns, ensuring orders are shipped on time and in full, and delivers a consistently high level of service. The position focuses on accurate order management, coordination across supply chain functions, and continuous improvement of processes and performance metrics.

Responsibilities

• Manage customer orders accurately and on time for an assigned regional commercial team, communicating directly with account buyers to confirm order details and expectations.
• Perform daily audits of open orders, including researching and rescheduling orders that remain open from previous days to ensure timely fulfillment.
• Review customer orders for completeness and accuracy, obtaining needed information and approvals before releasing orders for shipment, such as resolving pricing discrepancies and securing approval to ship close-dated cases.
• Schedule dock appointments for customer pick-up (CPU) customers and maintain these appointments within the designated scheduling application.
• Oversee the management of delivered orders through the in-house Transportation Department, ensuring smooth coordination and on-time delivery.
• Collaborate with Customer Experience, Production Planning, Demand Planning, Warehouse, and Materials teams to confirm additional product requirements, including promotions, new distribution centers, and new stores, and ensure customer communications are understood and acted upon.
• Determine when substitutions or date changes are required to fulfill orders based on projected product shortages, balancing customer service levels with inventory realities.
• Build and maintain strong customer relationships while supporting sales personnel in identifying customer order practices that are inconsistent with service level agreements and recommending improvements.
• Review aged inventory and discontinued items at company-owned bottling operations and co-packer locations to support inventory management and reduction of obsolete stock.
• Maintain and update requirements in customers’ vendor sub-systems to ensure accurate item, pricing, and ordering information.
• Use SAP T-Codes to identify pricing discrepancies, following established standard operating procedures to resolve issues and prevent future errors.
• Communicate and partner with management and shared services on IDOC reports to correct EDI errors, update customer files with new items, and relay data revisions to the Customer Experience team.
• Provide accounts receivable support with invoice management to resolve short payments, overpayments, and claims, clearly communicating issues, root causes, and resolutions to internal and external customers.
• Manage returns, damage claims, and complaints by identifying causes, communicating resolutions to affected business partners, assigning action items to appropriate personnel, and ensuring necessary approvals are obtained.
• Ensure the accuracy and completeness of root cause data used in Supply Chain Key Performance Indicators, supporting reliable performance measurement and reporting.
• Participate actively in team initiatives focused on continuous improvement, contributing ideas and supporting implementation of process enhancements.
• Work effectively under pressure and handle multiple priorities while maintaining high standards of customer service and data accuracy.
• Use spreadsheets and reporting tools to prepare internal and customer-facing reports, leveraging Excel to import and export data, filter, sort, color-code, and present information clearly.

Essential Skills

• At least 1 year of supply chain-related experience, ideally in order management, purchasing, inventory, or data entry roles.
• Proven customer service experience in a business-to-business environment, supporting account management or account representative-type responsibilities without direct sales requirements.
• Recent, hands-on experience with Microsoft Excel, including importing and exporting data, filtering, sorting, color-coding, and using spreadsheets for internal and customer reporting.
• Experience with SAP or a similar order management or enterprise resource planning (ERP) system, including reviewing T-Codes and working with EDI-related data.
• Experience in manufacturing, particularly with purchasing, order entry, purchase orders, inventory management, and supply chain management processes.
• Strong skill set in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
• Ability to work well under pressure while managing multiple orders, deadlines, and customer requests.
• Strong problem resolution skills, including identifying root causes and implementing effective solutions.
• Ability to work independently and in a self-directed manner while collaborating effectively with cross-functional teams.
• Demonstrated ability to adapt to change in processes, systems, and customer requirements.
• Comfort working extensively with spreadsheets and data to support order management and reporting.

Additional Skills & Qualifications

• Experience supporting business-to-business customers in a manufacturing or supply chain environment.
• Prior exposure to EDI-based order processing and vendor sub-systems.
• Experience working closely with procurement professionals and buyers, primarily via email and occasionally by phone.
• Familiarity with purchase order workflows, inventory review, and management of aged or discontinued items.
• Experience supporting accounts receivable with invoice management, including resolving short and over payments and handling claims.
• Experience in managing returns, damage claims, and customer complaints, including documenting causes and coordinating resolutions.
• Interest in continuous improvement and willingness to participate in team initiatives to enhance processes and performance.
• Strong communication skills for collaborating with planners, warehouse and materials teams, transportation, and customer experience functions.
• Motivation to grow within a supply chain or customer operations career path, with an interest in advancement opportunities and ongoing training.

Work Environment

This is an onsite role in a cubicle-style office environment that emphasizes collaboration and relaxed professionalism. The team primarily interacts with customers’ procurement contacts, with most communication conducted via email and some by phone. Approximately 85% of orders are processed via EDI, with some manual order entry, using SAP or similar order management systems and the full Microsoft Office suite. Once hired into a permanent role, there is typically the opportunity to work remotely one day per week, and this flexibility may be available during the contract period depending on performance and how quickly responsibilities are mastered. The dress code is relaxed business casual, favoring comfort over formal attire. The team culture is friendly and engaging, with informal activities such as shared lunches, birthday celebrations, ping pong, and coffee gatherings. Occasional travel may be possible after becoming permanent, with ample notice provided; such trips are designed to visit customer locations or production plants and are not mandatory. The environment supports strong training, offers opportunities for advancement, and provides holidays, benefits, paid time off, and performance-based annual bonuses tied to company profitability.

This is a Contract to Hire position based out of Tampa, FL.

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tampa,FL.

This position is anticipated to close on Sep 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.