Valet Parking Attendant | The W Hotel

Job Title Valet Parking Attendant Location Austin, TX Job Location The W Hotel Reports to Shift Supervisor and/or Account Manager Department Valet Status Non-exempt (hourly)


Job Purpose

The Valet Parking Attendant is responsible for parking and retrieving guest vehicles, as well as serving guests in a hospitable manner to ensure positive guest experience during arrival and departure

Duties and Responsibilities

1. Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout in response to guest needs.
2. Convey information and ideas clearly
3. Approach all encounters with guests and employees in a friendly, service-oriented manner.
4. Maintain regular attendance in compliance with Hospitality Parking standards, as required by scheduling which will vary according to the needs of business.
5. Comply at all times with Hospitality Parking standards and regulations to encourage safe and efficient parking operations.
6. Establish and maintain good communication and team work with fellow employees, other departments, and partner businesses.
7. Load and unload luggage carts and vehicles when necessary.
8. Escort guests to rooms and familiarize them with hotel/restaurant services and amenities, when necessary.
9. Check/store luggage for arrivals and departures with luggage tags, when necessary.
10. Must have good knowledge of local area; provide information, maps, and directions as required.
11. Assist supervisor when needed in answering telephone, responding to all calls within three rings.
12. Be familiar with hospitality and parking terminology but do not use with guests at any time.
13. Have knowledge of emergency procedures and assist as needed.
14. Solicit guest feedback when presented with a problem and offer an apology to the guest.
15. Use proper two-way radio etiquette at all times when communicating with other employees.
16. Attend any required meetings or training as required by management.
17. Maintain a clean work area.
18. Perform any other job-related duties as assigned.

Licensing / Certifications

Must have a valid Texas driver's license and maintain a driving record that is in good standing and report any changes to driving record. Regular driving record updates may be requested.

Qualifications

1. This position requires a minimum of high school diploma/equivalency or at least one year of progressive experience in a customer service, hospitality, or a related field required.
2. Must be able to resolve guest complaints and issues to ensure 100% guest satisfaction.
3. Must be able to fluently read, write, and speak in English.
4. Ability to operate a computer and software programs preferred.
5. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
6. Proficiently, drive a stick-shift (manual) transmission vehicle

Working Conditions

Must be able to be regularly exposed to outside in all types of weather (excessive heat, rain, cold, wind, etc.) conditions and frequently exposed to vehicle exhaust fumes.


Physical Requirements

1. Flexible and long hours sometimes required.
2. Ability to drive a wide variety of vehicles, including those with a manual transmission.
3. Ability to run at top speed and ability to stand during entire shift.
4. Ability to occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
5. Ability to stand, walk and/or sit and continuously perform essential job functions.
6. Ability to perform tasks requiring bending, stooping, kneeling and walking.
7. Ability to use hands and fingers to drive vehicles as well as to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
8. Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus.

Direct Reports
None

About Hospitality Parking
We are an emerging parking management services leader in Central Texas. Since 2007, we have experienced remarkable company growth. In fact, we are one of the fastest growing companies in the hotel and valet industry. We pride ourselves on having personal, longstanding relationships with our clients. By always delivering what we promise, we have never let a customer down and have never lost an account. Our manageable company size, culture of innovation, and genuine concern for our customers' needs have served us well.


Even during our outstanding growth, we have never forgotten who makes Hospitality Parking the company that it is--and that is our associates. We believe that customer service is not just for our guests but also extends to our employees. We want our associates to be excited to come to work each day. And that enthusiasm transfers over to our guests!

Full-time associates are eligible for benefits including medical, dental, vision, life insurance, holiday pay, and paid time off.