Information Technology Manager

The Association of Equipment Manufacturers (AEM) is hiring an IT Manager to support our Information Technology team in creating a secure, efficient, and user-focused technology environment. We are looking to connect with service-oriented professionals who enjoy solving complex challenges and driving continuous improvement. This position will leverage effective relationship building and technical expertise to ensure that our technology infrastructure, cybersecurity practices, and digital tools enable staff to work effectively and advance our mission. This position is on-site Monday-Friday 8:00AM-4:00PM CT. As part of a team that ensures company up-time, there will be occasional need to perform work outside of regular office hours and on weekends. All AEM employees may apply to work a hybrid schedule after a successful onboarding period. Responsibilities: Provide level I & II IT helpdesk support for AEM staff with a strong emphasis on consistent and timely customer service. Requests will vary in complexity. Troubleshoot PC/Tablet issues, including hardware and software. Support Windows 11 & M365 applications including: Exchange, Teams, SharePoint Online, Word, Excel, PowerPoint, Bookings, and Intune. Develop, document, and conduct staff training for a wide range of IT topics, system software, and policies. Develop and update IT orientation content and workflows quarterly. Setup User accounts, licensing, and staff devices for new AEM staff. Complete IT offboarding for staff departures. Serve as the owner & administrator for the Customer Contact Center platform used at AEM. Oversee AEM’s IT Security Awareness platform, KnowBe4. Conduct Quarterly Permission Audits. Assist in IT Security operations (Firewall, Cloud App Security, Multifactor Authentication). Write detailed procedures for resolving a variety of technical issues & maintain AEM’s IT staff user knowledgebase. Oversee AEM conference rooms and serve as the go-to resource and maintain documentation, conduct training, and engage with AV vendor for enhancements/issue resolution in AV programming. Analyze trends in the IT Service desk ticket queue to propose updated policies and procedures. This position has one direct report. Requirements: Successful candidates will hold a bachelor’s degree or higher in a computer-related field and have a minimum of 3-6 years’ experience, as well as demonstrated competencies in: Ability to travel 3-4 times per year to AEM’s satellite office in Washington, D.C. Ability to respond & research a variety of technical issues, prioritize issues and respond to staff in a timely and professional manner. Highly proactive and motivated individual with the ability to work in a team environment and independently. Strong IT security mindset and understanding of principles. Customer-service oriented, with advanced written and verbal communication skills. Comfortable presenting to and training medium-large groups. High degree of technical aptitude and ability to adapt in a fast-paced environment. Demonstrated problem-solving and critical thinking skills. Experience with service desk ticket systems, M365 Administration, IT Security, and daily IT operations preferred. About AEM: AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves. #J-18808-Ljbffr