GTM Operations Manager

We're seeking a strategic, highly organized Program Manager to lead the operational backbone for Asana's incubation motions across new product lines. This is a unique opportunity to help Asana bring early‑stage products to market by supporting the specialist sales, solutions, and post‑sale teams that sit closest to our incubation customers. You will work across multiple products in the incubation stage in direct partnership with product GMs, sales and solutions leaders, post‑sale partners, and R&D Ops leadership. Your role will be to create the systems that make these motions scalable and accountable: intake processes, rules of engagement, reporting and dashboards, capacity tracking, stage‑gate reviews, field communications, and operating cadences. This role is ideal for someone who thrives in ambiguity, loves building operating systems from scratch, and knows how to bring structure to cross‑functional work without slowing it down. You should be excited to work at the intersection of Product, R&D Operations, Revenue, Customer Success, and Finance to help Asana learn faster and scale the right motions at the right time. This role is based in our Chicago office with an office‑centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in‑office requirements. What you’ll achieve Design, launch, and continuously improve the process to engage overlay sales teams across new product lines, including clear entry criteria, required context, routing rules, and escalation paths Define, document, and maintain rules of engagement across incubation teams and broader field teams so ownership, handoffs, and responsibilities are explicit Partner with GMs and incubation leaders to stand up dashboards and reporting that help leadership understand what is working, what is not, and where intervention is needed Own capacity tracking across incubation roles and products so leaders have visibility into coverage, utilization, and bottlenecks Develop and maintain field communications across incubation products, including guidance on when to engage the incubation team, what support is available, and how processes evolve over time Create and maintain source‑of‑truth documentation for intake criteria, handoff processes, stage gates, reporting definitions, and field‑facing operating guidance Partner closely with Sales Ops, Finance, Customer Success, Product Marketing, and field leadership to ensure incubation motions are measurable, aligned, and scalable Surface operational risks, repeated failure modes, and process breakdowns early, then drive practical fixes that improve execution without creating unnecessary overhead Support the operational setup for new incubation products as they launch, ensuring the right reporting, communication, and accountability mechanisms are in place Bring a strong point of view on operational excellence while remaining pragmatic about what needs to be built now versus later About you 5+ years of experience in program management, business operations, strategy and operations, GTM operations, or a similar cross‑functional operating role in a B2B SaaS environment Proven experience building processes, cadences, and reporting in environments where roles, systems, and playbooks are still taking shape Strong analytical skills and comfort defining metrics, standing up dashboards, and using data to identify bottlenecks, root causes, and opportunities to improve a motion Excellent program management skills with the ability to drive multiple cross‑functional workstreams simultaneously and keep stakeholders aligned Strong written and verbal communication skills, especially for field‑facing guidance, executive updates, and operational documentation Ability to influence without authority across Product, Sales, Solutions, Customer Success, Finance, and Operations partners High judgment, strong follow‑through, and a bias toward building clear, durable systems rather than reactive one‑off fixes Comfort operating in ambiguous, early‑stage environments where priorities, products, and processes may change quickly A builder mentality: you enjoy taking an emerging motion and turning it into something repeatable, measurable, and easier to scale Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $131,000 - $149,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long‑term savings or retirement plans In‑office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office‑centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana. #J-18808-Ljbffr