Nurse Navigator

Nurse Navigator

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts. Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care. Our Orthopedics Surgeons Practice is seeking a Nurse Navigator to coordinate patient care across the healthcare continuum, providing education, self-management support, and timely access to services to promote optimal health outcomes. The Nurse Navigator assesses patient needs, identifies and addresses barriers, facilitates communication, and evaluates outcomes to continuously improve the quality of care.

Overview of responsibilities include but are not limited to:

• Collaborates with physicians to identify patients appropriate for complex care management based on established criteria.
• Conducts comprehensive initial and ongoing assessments to identify patient needs, prioritize care, and determine appropriate follow-up.
• Promotes patient and family education, self-management, and healthy lifestyle choices to support wellness and independence.
• Coordinates care with physicians, healthcare teams, facilities, payers, patients, families, and health system partners across the continuum.
• Identifies and addresses barriers to care and facilitates appropriate referrals and services.
• Provides patient education and navigation related to healthcare procedures, treatments, and care plans.
• Maintains accurate, timely, and comprehensive clinical documentation.
• Uses electronic tools, reports, and other resources to support care management, prioritization, and decision-making.
• Performs duties in accordance with the Nurse Practice Act, professional nursing standards, and organizational policies.
• Maintains knowledge of and compliance with applicable federal and state regulations, including patient confidentiality and release-of-information requirements.

Qualifications:

Education: Graduate of an accredited school of nursing, Bachelor’s degree preferred

Licenses/Registrations: Current RN license within the Commonwealth of Massachusetts; Valid Massachusetts Driver’s License

Experience: Three to five years of clinical-related job experience

Special Aptitudes Activities: Strong written, verbal, and interpersonal communication skills with the ability to build effective working relationships with patients, providers, staff, and internal and external partners. Demonstrates strong organizational and prioritization skills, attention to detail, and the ability to work independently while effectively collaborating with a team. Ability to understand practice workflows, exercise sound independent judgment within established policies and procedures, and travel between various work settings as needed.

Our competitive salary package is adjusted to align with a candidate’s relevant experience and skills. We also offer: Low cost health insurance with no deductibles when using HMC services Dental and vision insurance Free disability and life insurance 403(b) plan Up to $8000 in degree/tuition reimbursement In-House Pharmacy Relaxation Room and Fitness Center Other voluntary benefits, such as LegalShield, Pet Insurance Free onsite parking