Service Coordinator - Field Service Scheduling

Job Description

Job Description

Done Right Hood & Fire Safety is a fire safety company servicing the tri-state area, and we're known for giving our customers white-glove service. We want to make sure you're the right person for this role: you'll need great customer service etiquette, know how to talk with customers, and take ownership of solving their issues.

What You'll Do

• Schedule service jobs for our field crews across the tri-state area.
• Coordinate dates and times directly with customers so every visit runs smoothly.
• Use your knowledge of the five boroughs to plan smart, efficient schedules.
• Keep routes and schedules tight, with no wasted time between jobs.
• Deliver friendly, professional customer service on every call.
• Write clear, professional emails to customers and the team.

What We're Looking For

• A background in scheduling, dispatch or service coordination, ideally in cleaning, plumbing, HVAC or another field service business.
• A natural people person who is genuinely comfortable talking with customers on the phone all day and delivering white-glove service on every call and email, backed by strong written communication skills.
• Experience leading a team and balancing several priorities at once.
• A detail-oriented problem solver who can fix scheduling issues on the fly.
• Comfort with CRM and scheduling software, email and spreadsheets. ServiceTrade experience is a big plus.
• Availability to manage evening and overnight schedules and respond to urgent issues.
• High school diploma or equivalent required; college or business coursework is a plus.

Why You'll Love Working Here

• A fun, upbeat workplace: an energetic, close-knit team that works hard, laughs a lot and celebrates wins together.
• Meaningful work: every job you schedule helps protect restaurants, their staff and their customers from kitchen fires.
• Room to grow: strong coordinators can move into senior scheduling, operations or management roles.
• Real rewards: performance incentives and bonuses that recognize great work.
• An established local business: stable, steady work with a Brooklyn company serving hundreds of commercial clients.
• Your work is seen: you'll work directly with leadership, and your ideas actually get used.

What We Offer

• $62,400/year ($1,200/week)
• Performance incentives and bonuses
• Health, dental and vision insurance
• 401(k)
• Paid sick time
• Commuter benefits

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