Controls Support Engineer

Job Description

Job Description

Become part of our success story!

A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us.

Position Overview

The Controls Support Engineer provides onsite technical support for automated material handling systems in warehouse and distribution center environments. This role troubleshoots, maintains, and supports PLC-controlled automation equipment while working closely with customers, software developers, and cross-functional teams to maximize system uptime, reliability, and operational performance.

Essential Functions

• Troubleshoot, repair, and support Programmable Logic Controllers (PLC), Material Flow Systems (MFS), and automation equipment, including sensors, scanners, motors, frequency inverters, encoders, and visualization systems.
• Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
• Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
• Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
• Maintain accurate documentation, help-desk tickets, and technical records while developing training materials and providing technical guidance to internal teams and customers.

Qualifications

• Bachelor's degree in Engineering or an equivalent combination of education and relevant technical experience.
• Experience supporting PLCs, Siemens S7 PLCs, or .NET-based automation systems.
• Knowledge of industrial automation equipment, including conveyors, automated cranes, packaging systems, and drive technologies.
• Familiarity with industrial communication networks such as Ethernet, AS-i, and PROFIBUS.
• Experience with AutoCAD or EPLAN is preferred.