Application Support Technician
Exor Solutions Inc
* Troubleshoot and resolve software, operating system, application, and POS issues across multiple retail locations. * Provide remote and onsite technical support to store teams and corporate associates. * Support software deployments, system upgrades, testing, and technology rollouts. * Diagnose complex technical problems, identify root causes, and implement effective solutions. * Respond to escalated help desk tickets, document resolutions, and communicate findings. * Work within Windows and Linux environments to support business-critical applications. * Collaborate with internal IT teams and external vendors to resolve technical issues. * Assist with application testing, quality assurance, and user acceptance testing (UAT). * Manage multiple projects, deployments, and support requests while meeting deadlines. * Travel to Rutter’s store locations as needed for installations, upgrades, and technical support. * Participate in an on-call rotation that may include evenings, weekends, and holidays. * Stay current with emerging technologies and continuously expand your technical knowledge. *What We're Looking For* * High school diploma or GED required; Associate's degree in Information Technology, Computer Technology, or related field preferred. * At least 2 years of customer service experience in a technical support or software installation environment. * Strong troubleshooting skills with Windows operating systems and desktop applications. * Familiarity with Linux environments. * Understanding of hardware, software, and peripheral device integration. * Basic SQL knowledge. * Strong organizational skills with the ability to manage multiple priorities independently. * Excellent communication, problem-solving, and customer service skills. * Willingness to travel between store locations and participate in an on-call rotation.
$20 - $30 per hour
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