Hotel Operations Manager

The opportunity Delaware North Parks and Resorts is seeking a polished, service‑focused Hotel Operations Manager to join our team at The Westin Buffalo in Buffalo, New York—recognized among the top Westin properties based on guest service scores. In this refined, four‑star environment, you will help deliver an elevated experience that blends consistency, personalization, and genuine hospitality. Catering to both business travelers and a loyal base of repeat guests who choose this property week after week, this role is integral to fostering meaningful, lasting relationships and creating a true sense of familiarity and trust. The Hotel Operations Manager will lead daily hotel operations with a strong focus on detail and presentation, ensuring guest rooms are impeccably prepared and inspected to the highest standards. In partnership with the front office team, you will curate seamless arrival and departure experiences—welcoming guests with warmth, anticipating their needs, and resolving inquiries with professionalism and grace. This role requires a highly organized, poised leader who can multitask effortlessly in a dynamic setting while consistently upholding the elevated service standards synonymous with the Westin brand. If you’re seeking a dynamic role with opportunities for growth and leadership, apply today and become part of our dedicated hospitality team. Pay Minimum – Anticipated Maximum Base Salary: $68,300 – $92,200 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at What we offer Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends‑and‑family discounts at many of our hotels and resorts What will you do? Assist the General Manager in establishing and implementing objectives, plans, and policies, and financial goals for front desk, housekeeping, and maintenance operations Schedule, directly supervise, and train front desk, housekeeping, and maintenance team members, ensuring company policies and procedures are followed for excellent customer service and guest experience Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO Handle guest relations and monitor adherence to quality assurance standards More about you 2 – 5 years’ management experience in a customer service environment Front desk, housekeeping, or reservation experience is beneficial Ability to lead, problem solve, and operate in a fast‑paced environment Strong written and verbal communication No degree required Must have a valid driver’s license Proficient computer skills, including Word, Outlook & Excel Physical requirements Frequent standing, sitting, bending, lifting, walking, occasionally climbing step ladders, pushing carts, and sitting at a computer Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties Occasionally required to lift and/or move up to 50 pounds Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces Shift details Days #J-18808-Ljbffr