Venue Operations Host

Venue Operations Host

Crossroads Hotel, Kansas City, Missouri Reports to the Director of Hotel Operations and the Food & Beverage Manager Position is non-exempt Earn great pay and benefits while setting the tone for exceptional guest memories. Work in a respectful and progressive environment that values what people bring to the team.

What's in it for you:

• 2024 + 2025 Awarded "A Very Special Stay" One MICHELIN Key + Travel + Leisure's #13 Hotel Brand
• Earn up to $20/hour, Paid Vacation, and Paid Sick Time
• 50% off food when you dine as a guest and reduced room rates for our sister hotels
• Strong sense of belonging through diversity, equity, and inclusion

Who we are:

Hotels done differently. It's not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live, and who we serve. With 131 luxuriously appointed rooms and several beautifully designed event spaces, the Crossroads is a loving renovation of two iconic KC buildings into a community-driven hotel. Come to stay, for an event, or to see great art. Try our intimate, modern take on old-world Italian: Lazia. Grab a drink or some anitpasta at the lively lobby cocktail bar. Head up to the rooftop beer garden where uninterrupted views and lively conversation co-conspire. With a story steeped in the history of Kansas City and America, we can't wait for you to leave your mark.

Who you are:

You carry yourself with calm authority; people feel safer when you're in the room, and you've never needed to raise your voice to make that happen. You understand that this role is equal parts hospitality and security; you're the first and last impression guests have of our venues, and you take that seriously. You can read a crowd, de-escalate a situation before it starts, and do it all while making guests feel welcomed and respected. You thrive in high-energy, late-night environments, and you bring consistency and professionalism every shift, whether it's a quiet Friday or a packed Saturday. You are collaborative, humble, and clear-eyed: no egos allowed.

The role:

The Venue Operations Host is the frontline guardian of the guest experience at XR and Percheron, Crossroads Hotel's high-volume restaurant and bar outlets. This position is responsible for maintaining a safe, welcoming, and well-managed environment at the door and throughout the venue; managing entry; monitoring guest behavior; enforcing capacity and ID compliance; and supporting a seamless flow of service. While XR and Percheron are the primary assignments, this role may also be called upon to support Lazia, Guest Services, Valet, or other areas of the hotel as business needs require. This is not a stationary post; you will be actively present, visible, and engaged throughout your shift. Standard hours are Friday & Saturday, 6:00 PM – 2:00 AM, though scheduling may vary based on events and operational needs.