Store Manager

Store Manager

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail showroom. This role drives sales growth, ensures an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets the tone for a results-driven, customer-focused culture and is accountable for store profitability and long-term team success.

Essential Duties and Responsibilities:

• Drive store sales to meet or exceed revenue, margin, and KPI targets, including conversion, average ticket, and protection plan performance
• Lead by example through active customer engagement, consultative selling, and supporting team members to close sales
• Recruit, develop, coach, and hold team members accountable for performance, fostering a high-performing and positive work environment
• Maintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standards
• Oversee all daily store operations, including staffing, scheduling, policy compliance, and safety standards
• Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation
• Monitor inventory, product flow, and coordination between warehouse, showroom, and distribution partners
• Oversee credit operations, accounts receivable, collections, and compliance with all regulatory requirements
• Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits
• Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness
• Ensure consistent execution of sales processes, team training, and customer engagement standards
• Serve as the primary escalation point for customer concerns, ensuring timely and professional resolution
• Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success
• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

• Strong leadership, coaching, and team development capabilities
• Proven ability to drive sales performance and achieve financial targets
• Customer-focused mindset with a commitment to service excellence
• Knowledge of retail operations, merchandising, inventory, and store management practices
• Understanding of credit, collections, and regulatory compliance requirements
• Strong financial and business acumen, including P&L management
• Excellent communication, problem-solving, and decision-making skills
• High level of accountability, professionalism, and adaptability
• Ability to manage multiple priorities in a fast-paced retail environment

Required Qualifications:

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Prior Store Manager or senior retail leadership experience
• Proven track record of driving sales and managing store performance
• Experience with team leadership, coaching, and employee development
• Familiarity with credit/collections processes and compliance standards preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak periods
• Willingness to work 45–50+ hours per week based on business needs
• Ability to lift or move up to 50 pounds as needed and support showroom operations
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell's Furniture:

At Kimbrell's Furniture, our founder's vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a job—if you're looking to make an impact—we invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.

Kimbrell's remains a family business dedicated to:

• Affordable style
• Friendly service
• Personalized credit
• Comfortable shopping