Helpdesk Technician I

Identifies, researches, and resolves technical problems of moderate complexity. Documents, tracks, and monitors problems using applicable systems and tools. Works under moderate supervision. Install operating system and company applications on new computers. Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc. Configure and support shared mini-computer stations. Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations. Install and manage all printers/copiers. Manage badge printing operations, including creating, credentialing, and administering. Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests. Requirements Associate degree in information technology or equivalent experience. Minimum of 3 years’ experience in an IT related field. Relevant technical certification preferred. Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE. Experience supporting WAN/LAN in a corporate environment. Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred. Advanced troubleshooting skills. Ability to read and understand English instructions. Must be able to work a flexible schedule when required. Ability to lift a minimum of 30 to 50 lbs. #J-18808-Ljbffr Jobtailor