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Senior CX Operations Architect: Streamline Journeys & Insights

$98k - $182k

Monocl AB

Monocl AB is seeking a Senior Customer Experience Operations Manager based in Framingham, MA. This role focuses on optimizing customer journeys, improving processes, and providing insights for exceptional customer experiences. The ideal candidate will have proven experience in mapping customer journeys, working with CX tools like Salesforce and Zendesk, and possess strong analytical and communication skills. Compensation ranges from $98,000 to $182,000 annually, with comprehensive benefits included. #J-18808-Ljbffr Monocl AB

Vacancy posted 3 days ago
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