Senior CX Operations Architect: Streamline Journeys & Insights
$98k - $182kMonocl AB
Monocl AB is seeking a Senior Customer Experience Operations Manager based in Framingham, MA. This role focuses on optimizing customer journeys, improving processes, and providing insights for exceptional customer experiences. The ideal candidate will have proven experience in mapping customer journeys, working with CX tools like Salesforce and Zendesk, and possess strong analytical and communication skills. Compensation ranges from $98,000 to $182,000 annually, with comprehensive benefits included. #J-18808-Ljbffr Monocl AB
- ...Massachusetts is seeking a Senior Customer Experience Operations Manager to enhance... ...focuses on customer journey mapping, analyzing... ...departments to streamline operations and improve... ...feedback systems and CX tools, along with... ...analytical skills to drive insights and decisions. A...OperationsSenior
- Mass Digital Health in Framingham is seeking a Senior Customer Experience Operations Manager to lead the optimization of customer journey processes. This role focuses on improving team capabilities and enabling a seamless customer experience through data and analytics....OperationsSenior
$130k - $160k
...SharkNinja is seeking a Senior Manager, CX Analytics to lead our... ...analytics that power operational excellence across... ...embed AI to accelerate insight generation—in close... ...complex drill-through journeys The goal is faster... ...summarization to streamline executive reporting,...OperationsSeniorFull timeTemporary workLocal areaFlexible hours$98k - $182k
...We are looking for a Senior Customer Experience Operations Manager to build and... ..., processes, and insights that power our customer... ...move through the journey, reduce friction, and... ...Lead initiatives that streamline workflows, eliminate... ..., and report on key CX metrics (e.g., CSAT,...OperationsSenior$71k - $81k
...Primary Purpose The Customer Insights Senior Analyst works with the Customer Insights Team to... ...maintain a working knowledge of company operations Works collaboratively with other departments... ...Experience with Qualtrics CX Platform to include survey programming/...OperationsSeniorFull timeTemporary workLocal areaRemote workWork from homeWork visa$70k - $130k
Definitive Healthcare Corp. in Framingham, MA is seeking a Senior Pricing Analyst to manage pricing analytics and operations. You will analyze pricing data to influence revenue targets and work closely with sales, finance, and marketing teams. The ideal candidate will have...OperationsSenior$86k - $112k
...Description POSITION: CX Program & Insights Analyst Position Summary: At Cambridge Savings... ...for managing the day-to-day operations of the customer feedback (or CX) program... ...experience and retention and to guide future journey design • Contribute to customer...OperationsFull timeFor contractorsVisa sponsorshipWork visaFlexible hours$28 - $32 per hour
A not-for-profit senior living community is seeking a Sous Chef to manage food preparation and oversee kitchen operations. The ideal candidate will have at least 5 years of culinary experience, with some time in a leadership role preferred. Responsibilities include supervising...OperationsSenior- ...members. You can find us operating under the following... ...analytical and detail-oriented Senior Financial Analyst to... ...accurate financial insights and providing variance... ...opportunities to streamline reporting, improve forecast... ...overall growth, well-being, and career journey....OperationsSeniorLive inWork at officeImmediate startMonday to Friday
- ...Description Position Summary Senior CNC Programmer with strong Esprit programming... ...the shop floor. ~ Support machining operations across: ~ Swiss Type Machines (Star &... .... Standardize tooling and streamline processes to reduce setup time and variability...OperationsSenior
$35 - $43 per hour
...decisions by delivering key insights and efficiency through innovative... .... We are looking for a Senior Financial Analyst to join this... ...improvements to transition it into a streamlined month-end reporting cadence.... ...to work with messy data and operate effectively in ambiguous...OperationsSeniorContract workLocal areaWork visa2 days per week- Exponent is seeking a Learning & Talent Development Manager to enhance consultant growth and learning within their Human Resources team. This role, based in Natick, MA, includes responsibilities for designing professional development initiatives, utilizing innovative technologies...Senior
$271.1k - $372.8k
Bose Corporation is seeking a Sr. Director, Architect - Research Franchises to lead the scientific and systems architecture of Bose Research capabilities. This senior role requires experience in advanced research and systems architecture, focusing on AI/ML and related...Senior- The MathWorks, Inc. is seeking a Software Engineer in Test for their Infrastructure and Architecture Team. This hybrid position involves creating automated tests for core software libraries and collaborating with development teams to improve workflows. The ideal candidate...Senior
- ...Senior Data Scientist Location: Framingham, MA Duration: 4 Months This role will... ...be a vital contributor to our exciting journey of transforming data into strategic advantages... ...metrics with the goal of improving operations or answering business questions. Contribute...OperationsSeniorWork experience placement
- ...Learn More: We are seeking a Senior Financial Systems Analyst to... ...and AI enablement. This role operates as a senior individual... ...deliver clear, executiveready insights. Build and manage Power... ...Anaplan Model Builder or Solution Architect certification, with handson...OperationsSeniorFull timeWork experience placementWork at officeWorldwideFlexible hours
$30.96 - $42.57 per hour
...is seeking a highly skilled and hands‑on Senior Research Technician to support cutting‑... ...expert experimental execution, laboratory operations, and technical support. In this role,... ...disciplines and teams, contributing practical insight to experimental design and execution....OperationsSeniorHourly pay- ...Learn More: We are seeking a strategic Senior FP&A Analyst to play a key role in... ...MathWorks' planning, forecasting, and revenue insights. This handson role partners closely with... ...Act as a business partner to Sales Operations, and other cross functional teams, to gather...OperationsSeniorFull timeWork experience placementWork at officeFlexible hours
- ...around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to... ...deep experience in buying, selling, negotiating, operations, design, innovation, finance and more. As Senior Manager, Product Quality & Safety, you will play a...OperationsSeniorFlexible hours
- ...dynamic and detail‑oriented, technical, Senior Accountant to join our finance team. This... ...role in our technical accounting operations, financial reporting, ensuring the integrity... ...analysis. Analyze financial data and provide insights to improve business performance. Drive...OperationsSenior
- ...Client Operations Manager At BNY, our culture allows us to run our... ...maintain strong relationships with senior client stakeholders,... ...Deliver peer benchmarking insights and operational data to support... ...resources and tools for your life's journey. Focus on your health, foster...OperationsSeniorFull timeWorldwideFlexible hoursShift work
$111k - $140k
...Senior Manager, Consumer Insights Operations The Senior Manager, Consumer Insights – Operations (CI Ops) is responsible for enabling the effective, efficient, and consistent execution of the Consumer Insights function. This role focuses on insight operations, governance...OperationsSeniorFull timeTemporary work- ...company’s profitability and growth. The Senior Manager, Finance - Supply Chain... ...profitable growth across delivery, logistics operations, transportation, inventory, and last‑mile... ...strategies into financial outcomes; provide insight-driven recommendations to support...OperationsSeniorContract workWork experience placementWork at office
- ...customers’ needs. We are driven by customer insights and analytics to bring products and... ...experience in buying, selling, negotiating, operations, design, innovation, finance and more.... ..., and communicate impactful findings to senior leadership. What You Bring to the Table...OperationsSeniorTemporary workWork experience placementFlexible hours
- ...centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market... ...professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more. What you will be doing...OperationsSeniorFlexible hours
$45.12k - $74.45k
...Overview It is the responsibility of the Senior Banker III to represent Middlesex... ...the customer experience, achievement of operational excellence, achievement of performance goals... .... Draws on knowledge, experience and insights and recommends solutions. Is proficient...OperationsSeniorFull timeWork experience placementWork at officeMonday to FridayWeekend work- ...modernizing our Data Backup and Recovery infrastructure and the way we operate it. You will be responsible for designing, deploying,... ...solutions that fully support them Automate operational tasks to streamline and enhance the reliability of backup and recovery processes....OperationsSeniorWork experience placementWork at officeFlexible hours
- ...protected veteran status. Position Title: Senior Managing Consultant - Corporate Finance... ...the most complex corporate turnarounds, operational improvement implementations and finance... ...and quantitative analysis and develop insights and recommendations; and Willingness...OperationsSeniorFull timeLocal area
$149.6k - $224.4k
...Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing... ...asset Identify repeat questions and content gaps; route insights to content owners Build an AI‑assisted self‑service layer to...OperationsSeniorRemote workFlexible hours- ...Senior Director of Marketing Neurotech Pharmaceuticals, Inc.... ...alignment, and use performance insights to continuously optimize impact... ...the end-to-end treatment journey Lead and develop a high-performing... ..., customer empathy, and operational excellence. Lead annual...OperationsSeniorLocal areaShift work
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