Concierge, Security Lead

Job Description

Job Description

Description:

Schedule: Full Time M-F 7:00 am – 4:00 pm

Summary

The Grove is seeking an office lobby-based Concierge to serve as the primary host to greet and accurately assess and handle the needs and requests of tenants, guests, and others to achieve maximum customer satisfaction. As a valued member of the team, the Concierge works directly with The Grove’s Property Management team and security provider to always ensure professional delivery of services. The Concierge serves a crucial role of orchestrating all needs and levels of communication between management, guests, tenants and first responders during critical incidents. 

Concierge Duties

• Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day
• Provide a superior level of customer service to enhance & elevate the overall the guest experience 
• Act as a liaison between our guests, tenants, and management through highly effective communication skills
• Provides information about The Grove & area features, such as shopping, dining, nightlife, cultural & recreational destinations 
• Maintains cleanliness and organization of the lobby area
• Answers and appropriately fields incoming calls from tenants/visitors, vendors, and other parties
• Fields service requests from tenants and guests and communicates with maintenance staff follows up with individual once issue has been resolved
• Assists vendors and tenants with obtaining necessary authorized access to building areas
• Assists with general questions as needed
• Work collaboratively with RED/The Grove’s Marketing Team for special and amenity deck events.
• Other duties assigned by management

Security Duties

• During critical incidents: Provide a crucial link between our guests, tenants, management, and first responders 
• Following Media policy & protocol, act as an initial point of contact for media arriving on, or calling the Property Management team and/or Marketing Team 
• Coordinates resource allocation with our third-party security vendor as relates to calls for service and overall third-party staffing. 
• Monitor CCTV, Life-Safety, and phone systems at Lobby station to address the needs of tenants, guests, and retailers

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Experience and Overall Expectations

• Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
• Ability to remain calm under pressure and manage challenge situations with professionalism and problem-solving initiative 
• Ability to effectively present information and respond to questions from owners, managers, clients, customers, emergency services, general public, and regulatory agencies.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
• Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
• Computer and software skills for workorder systems
• Ability to appropriately prioritize and manage multiple requests at once.
• Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.

Required

• High School Diploma or equivalent
• Minimum 2 years Concierge experience 

Preferred

• Prior security management experience
• Concierge or customer service experience in a real estate setting

Equal Employment Opportunities Statement

RED Development LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.