Field Service Technician - Memphis, TN

Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family, including nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast‑growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization. As a Duravant Family Company, we participate in global diversity, equity, and inclusion programs and do good initiatives to support our communities. In addition to a culture that promotes long-term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes: Compensation: competitive compensation Benefits: comprehensive benefit packages designed to support employees’ health, well‑being, and financial security Development: education and training programs, including an educational assistance program Time Off: paid holidays and paid time off Driven Team Members: a cross‑functional, collaborative environment focused on delivering results Values: Do What’s Right, Champion Customer Success, Respond Fast, Deliver Faster, Work Together, Win Together, Ignite What’s Next Culture: driven by our number one asset – our employees and their successes Doing Good: active community membership with several volunteer opportunities throughout the year FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. Lifecycle Services Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. This is a full‑time, travel position (up to 80%). What You’ll Be Doing Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services. Perform mechanical and electrical modifications including PLC programs and servo drive configuration. Conduct site visit meetings with customer contacts to explain job scope and work completed, and conduct training with customer personnel to ensure proper functioning and general maintenance of equipment. Achieve service delivery goals, including response time, first‑time fix, and customer satisfaction rates. Communicate effectively with field service management and internal service support to efficiently resolve customer issues. Provide equipment reliability feedback to quality engineering and collaborate on improvements. Comply with industry, company, and customer safe working practices. Ensure paperwork, timesheets, CRM entries, expenses, and other documentation are completed promptly, on time, and to a high quality. Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters. What We’re Looking For AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired. 3 years of experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI. 3 years of experience diagnosing, troubleshooting, emergency service, and repairing electronics and mechanical machine problems in the field. AB CompactLogix PLC and RSLogix500/5000 programming experience, including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs. Interpretation of complex technical information involving mechanics and electronics, including schematics. Variable Frequency Drive (VFD) parameter configuration and servo drives and motors configurations. Valid driver’s license and ability to qualify for a US passport. Typical Physical Demands The employee is regularly required to stand for a minimum of 8 hours per day, grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel, or crouch and to lift or move up to 75 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The employee is regularly exposed to moving mechanical parts. The noise level is usually moderate but occasionally loud. The employee is occasionally exposed to fumes or airborne particles. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. #J-18808-Ljbffr FMH Conveyors