Healthcare Patient Services Representative

Job Title: Healthcare Patient Services Representative

Job Overview:
We are seeking a dedicated and detail-oriented Healthcare Patient Services Representative to join our client and provide essential support within a fast-paced call center environment. This remote contract position is open to candidates residing within one hour of Philadelphia, PA. In this role, you will assist patients by triaging inbound calls and directing them to the appropriate departments, ensuring timely and accurate service delivery.

Compensation:
• $18.00/hour

Work Schedule:
• Call center operates 7 days a week. Candidates must be available between 8:00 AM – 8:15 PM.
• Full-time schedule: 5 days per week, 8-hour shifts, 37.5 hours weekly.
• Flexibility to work weekends and most holidays is required (closed on Christmas and Easter).
• Initial training: 3–4 weeks, Monday–Friday, 8:00 AM – 4:30 PM (no time off permitted during training).

Key Responsibilities of the Healthcare Patient Services Representative:
• Answer and triage inbound calls, directing patients to the correct departments.
• Provide clear, courteous, and professional communication with patients and internal teams.
• Document call details accurately to ensure proper tracking and follow-up.
• Maintain knowledge of healthcare terminology and policies to ensure appropriate call handling.
• Deliver high-quality service while adhering to call center performance and compliance standards.

Qualifications and Skills for the Healthcare Patient Services Representative:
• Prior call center experience is required.
• Background in healthcare or medical terminology strongly preferred.
• Experience with Medicare is highly valued.
• Strong communication skills and ability to remain professional in high-volume situations.
• Excellent attention to detail and organizational skills.
• Ability to maintain flexibility with scheduling, including weekends and holidays.

Why Join Us?
This opportunity allows you to contribute to improving patient experiences by ensuring calls are routed effectively and efficiently. You’ll gain valuable healthcare call center experience while working in a supportive and structured environment with the potential for growth based on performance.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.