Retail Supervisor

Job Description

Job Description

SUMMARY AND SCOPE OF THE POSITION:

The Retail Supervisor is an entry-level manager who has authority over Retail Budtenders and their day-to-day performance. The Retail Supervisor's job is to give instructions to Retail Budtenders and take responsibility for their progress. They are responsible for the entire retail department and shifts. Retail Supervisors help ensure maximum productivity from the employees they manage as well as assist with managing employee schedules and employee payroll. Retail Supervisors oversee employee performance issues and discipline. Retail Supervisors ensure the store operates safely for the customers. In interacting with customers, the Retail Supervisor will usually deal with customer complaints and other feedback, have communication with vendors, and manage loss prevention. Additional Supervisor roles may include the opening and closing of the store, supervising the stocking of shelves, and ensuring the store is presentable and clean for shoppers. The Supervisors oversee coworkers; ensuring they comply with company policies, safety policies, and compliance regulations.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Keeping up with communication and knowledge posted on Slack

• Managing the workflow of their employees, creating team schedules, and delegating tasks

• Assessing the work performance of their employees and identifying areas that need improvement

• Ensuring that business goals, deadlines, and performance standards are met

• Communicating with retail staff to maintain traffic flow, minimize wait times, and maximize customer sales and satisfaction

• Assist with the training new hires to make sure they understand their roles

• Maintain inventory of supplies and request orders as needed
• Assist in inventory tasks as delegated by Inventory Manager

• Clean the store and ensure products are properly displayed at all times

• Maintain the organization of sales stations and dispensary through daily upkeep

• Advise customers concerning particular products or services

• Monitoring attendance, tardiness, and time off

• Handling customer issues and managing conflicts

• Adhering to company policies and health, safety, and employment standards

• Supervising employees and assisting with tasks as necessary
• All other duties as assigned

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

MINIMUM QUALIFICATIONS :

• High school diploma or GED

• A valid State issued Driver's License

• Must be 21 years of age or older

• 2-4 years of experience in a similar, supervisory role

• Must successfully pass a background check

• Must successfully pass a drug test for all substances non-cannabis

• Accurate data entry and record-keeping

• Proficiency in Microsoft Word, Excel, Outlook, and email and internet applications

• Knowledge of customer marijuana policies, law, compliance, and regulations

• Ability to maintain a consistent teamwork mentality.

• Ability to work in a fast-paced, changing, challenging, and busy environment.

• Conflict resolution skills
• Basic math skills
• Excellent customer service and verbal communication skills

PREFERRED QUALIFICATIONS :

• 3-5 Years' experience in a similar role
• Experience and/or training in de-escalation and conflict resolution
• Ability to workdays, nights, holidays, and weekends in rotating shifts

TECHNICAL SKILLS :

• Ability to solve problems in a timely manner and deal with a variety of variables to arrive at solutions when no defined set of guidelines may exist

• Ability to listen to and consider diverse ideas and opinions and to make recommendations based on a combination of factors and information

• Elevated verbal, listening, and written communication skills

• Ability to effectively assess risk

• Strong analytical and problem-solving skills; able to identify, analyze and resolve issues

• Excellent interpersonal and communication skills

• Ability to overcome objections, anticipate concerns, and work to overcome them

• Ability to exercise independent judgment and make sound decisions effectively

• Personal organization and time management skills
• Ability to multi-task under tight timeline constraints, including the ability to prioritize and perform successfully in a fast-paced environment

KEY COMPETENCIES REQUIRED:

• Self-motivated and possesses the ability to positively motivate others

• Displays a willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

• Strong work ethic, and the ability to demonstrate the willingness and ability to put forth a level of work effort required to fulfill job duties as required

• Possesses professional appearance and attitude

• Possesses social and professional skills to develop and maintain productive relationships

• Ability to adapt well in a constantly changing environment

• Flexible and non-judgmental

• Possesses the ability to handle stressful situations and a high-volume workload in a consistently calm and productive manner

• Displays a willingness to accept new challenges and opportunities as a key to personal and professional growth
• Attention to detail and results orientated

PYSICAL DEMANDS :

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions provided no undue hardship would result.

• The individual is required to regularly work at a computer and enter data for extended periods of time

• The individual is required to listen and talk to individuals and before groups in the performance of the job

• The individual is regularly called upon to deal with stressful situations and a high work volume

• The individual is regularly required to stand and walk for extended periods of time

• The individual is occasionally required to bend, stretch, and use hands to handle or feel objects, tools, or controls and to reach with hands and arms

• The individual is occasionally required to lift up to 25 lbs.

• The position requires some scheduling flexibility

Benefits

• Medical

• Dental

• Vision

• 401K with employer match

• PTO

Mission Statement:  Prairie Island CBH, Inc. is a tribally owned cannabis company committed to being a source of pride for our community and the cannabis industry. We operate a highly controlled, high-quality, multi-faceted operation that provides a broad range of cannabis products and services.

Disclaimer and Conditions of Employment: All Prairie Island CBH, Inc., employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Due to the highly regulated nature of the commercial cannabis business, any offer and employment with the Company is contingent on passing several employment screenings, including without limitation, receiving an employee license from the Prairie Island Cannabis Regulatory Commission.

The Prairie Island Indian Community Tribal Employment Rights Ordinance applies to this and all employment opportunities for the Community.