Family Service Coordinator

Job Description

Job Description

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability.

At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care.

We are seeking a Family Service Coordinator to join our team. The Family Service Coordinator is responsible for assisting families who are experiencing a housing crisis by helping them locate and maintain stable housing. This role provides direct support, coordination, and advocacy to ensure each family has the tools and resources needed to achieve long-term success.

This position reports to the Emergency Shelter Operations Manager.

Family Promise of West Michigan Core Values:

• Has Passion for Mission

• Prioritizes Accessibility, Belonging and Community

• Is Dedicated to Hospitality

• Collaborates Intentionally

• Is Hungry, Humble, and Smart

• Assumes Good Intent

• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

Advocate and provide direct care services to assist families with navigating their housing crisis with the goal of gaining housing stability by:

• Working with families to assess needs and develop resolution goals.

• Evaluating families’ access to basic needs including: health, education, housing, and child care and coordinating connection with resources within the community .

• Maintaining data integrity and documentation to ensure private and statewide databases are up-to-date and accurate.

• Utilizing best practice methods in working with families.

• Coordinating relationships with community agencies.

• Support families toward permanent housing solutions and help them establish a sustainable path out of homelessness.

• Assist with grant compliance as needed.

• Provides support with Family Promise special events as needed.

• Builds and supports relationships with donors as needed.

• Assist with shelter room transitions and weekly room checks.

• Provide light duty cleaning.

• Assess inventory of basic need items on site and restock items.

• Gather and disperse hygiene and clothing donations to families.

• Assist and coordinate in-kind donations with families and partner agencies.

• Additional duties as needed to support the agency.

Our Ideal Candidate will have:

• Masters or Bachelor's in Social Work or related field or equivalent experience

• Experience in direct service related to housing or family services 

• Experience working with families and children 

• Comfortable working in a multi-faith, mission-driven environment.

• Demonstrate the ability to work with a culturally diverse population

• Identifies with evidence-based case management practices

• Must be able to execute work in the alignment of core values of the organization.

• Must have excellent communication skills, including both written and verbal communications

• Must be able to work independently, as well as effectively within a team

• Must be able to work well with colleagues, board members, volunteers, and community members

• Must be detail-oriented and able to follow through on projects in a fast-paced, often pressured environment

• Must be proficient in Microsoft office products and Google suite office products.

• Documented valid driver’s license.

This position is in-person, with work performed at the Family Promise – Wyoming Park Family Shelter. The Family Service Coordinator must be available to work full-time hours, with potential evening availability, if necessary. This position does require on-call capabilities and may be utilized to help cover shifts or meet facility needs as required.

This role requires frequent lifting of up to 20 pounds and the ability to stand, walk, and navigate a multi-level building throughout the shift.

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, maternity/paternity leave, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity employer. We are committed to recruiting, hiring, compensating, and promoting employees based on their qualifications and experience, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran or military status, marital status, familial status, height, or weight.