Family Services Supervisor

Family Services Supervisor

The Family Services Program Manager provides leadership, coordination, and oversight of Family Services programs to support individuals and families experiencing crisis and transition toward stability. This role ensures services are delivered using trauma-informed, strengths-based, and client-centered practices while meeting funding, compliance, and reporting requirements.

Duties and Responsibilities

• Manage day-to-day operations of Family Services programs, including utility assistance, hope market operations, seasonal assistance, and emergency support.
• Ensure services are delivered efficiently, ethically, and in alignment with agency policy, funding requirements, and community standards.
• Coordinate schedules, workflows, and coverage for Family Services staff and volunteers.
• Monitor program performance and service utilization to ensure effective use of resources.
• Assist with client intake, needs assessments, referrals, and follow-up using trauma-informed and culturally responsive practices.
• Provide crisis intervention and de-escalation support as needed.
• Maintain accurate documentation and reports for audits, funders, and regulatory agencies.
• Build and maintain strong partnerships with community agencies, utilities, schools, donors, corporations, and volunteer organizations.
• Ensure accurate and timely data entry in required systems, including WellSky, TSAMM, NSS, STATS, and Gift-in-Kind tracking.
• Support, train, and mentor Family Services staff, front desk staff, and volunteers.

Education/Experience

• High School Diploma or equivalent required.
• Associate's or bachelor's degree in human services, Social Work, or a related field preferred.
• Minimum of 2 years of experience in social services, case management, or community-based human services.

Requirements

• Driving: The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver's license. An MVR will be processed every year in accordance with The Salvation Army's policies.
• Background Check: Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
• Physical: Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information.