Front Desk Coordinator

Job Description

Job Description

Description:

Pay: $11 - $13/hour

Reports to: Parent Relationship Manager (PRM)

Status: Part-Time/Full Time (non exempt)

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Benefits include - Uniforms, Paid Wellness Time Off
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 300 locations
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales!

Now that we have the fun out of the way let’s get into what you can offer us.

Day to Day Duties

• Data entry
• Creating Pet Parent Charts
• Greeting EVERYONE that walks in or out of Dogtopia!
• Understanding Dogtopia’s retail items

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory management of cleaning, dog and First Aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Customer Service and Presentation

• Maintains a neat and organized Front Desk team and area at all times.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Answer phones, e-mails and questions from pet parents
• Strive for high customer review ratings!

Spa Services coordinator

• Ensure all spa services get done timely and are done to specifications
• Will learn how to identify dog breeds and behaviors
• Report dog scuffles right when they occur for safe wound cleaning if needed
• Work with team to assure our Quality of Care sets the standards for dog care

And PLAY to your fullest potential!!

As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

Requirements:

Core Competencies:

• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all E-learning platforms
• NPS and phone scores
• Proper door control in all rooms
• Proper record keeping
• Participate and lead topics in team meetings

Personal Characteristics:

• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun-loving
• Strong multitasker
• Excellent communicator

Qualifications

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills, along with customer tolerant
• Ability to make/take phone calls while still assisting lobby
• Must be comfortable with up-selling
• Greeting EVERYONE that walks in or out of Dogtopia!
• Understanding Dogtopia’s retail items
• Understand our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!