Service Desk Analyst 1

Desktop Support Specialist Location: This role requires onsite presence in Richardson, Texas. Pay: $24/hr Summary: One of the largest homeowners associations and SaaS providers in the country is seeking a highly motivated Desktop Support Specialist to join their IT team. The successful candidate will be responsible for supporting multiple acquired companies during their integration process, including assessing IT infrastructure, setting up internet access, VPNs, and providing onsite training. The role involves travel once a month, typically from Wednesday to Wednesday, and requires a self-starter with excellent communication skills, organizational abilities, and a proactive approach to technology support. The position offers significant growth potential within a stable, multi-billion dollar organization, with opportunities to work closely with technical teams and end-users. Requirements 1-2 years of related technical service desk experience or equivalent (degree plus experience) Microsoft Outlook, Active Directory, basic IT infrastructure, TCP/IP networking, VPN experience Desktop support, ticket management using FreshService (handling approximately 10 tickets daily) Excellent communication and organizational skills Comfortable traveling monthly from Wednesday to Wednesday Self‑motivated and proactive with a customer‑focused attitude Preferred: A+ Certification Responsibilities Provide timely technical support via phone, email, and remote tools Troubleshoot hardware issues for PCs, laptops, printers, etc. Handle software installations and configurations Resolve network connectivity problems and manage user accounts Assist with Microsoft Office applications troubleshooting Set up and configure computers and desks at client sites Assess client IT infrastructure and identify necessary upgrades Manage incident tickets in FreshService, ensuring all issues are documented and escalated if necessary Maintain and update knowledge base articles Work with teams to run trainings and onboarding processes #J-18808-Ljbffr Prestige Staffing