Medical Assistant, Family Medicine

Medical Assistant It is our mission to offer personal and compassionate care to help individuals and families achieve their best health. We are located at a state-of-the-art facility in Dover (10 Members Way) with on-site lab and imaging services. We are a certified primary care medical home. We are seeking a full time, 38-hour per week Medical Assistant working four 9.5-hour days each week. The standard schedule is Monday, Tuesday, Thursday, and Friday from 7:30 AM to 5:30 PM, with Wednesdays off. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Essential Functions: Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. Maintains inventory of immunizations and check expiration dates. Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Qualifications: Education: High School Diploma or Equivalent required Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials: Basic Life Support [BLS Certification] - preferred Certified Medical Assistant [National Certification] preferred Experience: Direct MA experience or medical field work 1-2 years required Strongly Preferred: Medical Assistant Course or diploma program or a minimum of 1 year professional experience National MA Certification via AAMA, AMT, NHA, or NCCT Epic experience Ambulatory/Outpatient experience Primary Care experience Remote Type: Onsite Work Location: 10 Members Way Scheduled Weekly Hours: 38 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $20.48 - $24.94/Hourly EEO Statement: 1812 Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.