Patient Access Representative I

Patient Access Representative Be the welcoming face of Wentworth-Douglass Hospital and help create an exceptional patient experience from the moment patients arrive. As a Patient Access Representative, you'll guide patients through registration, scheduling, insurance verification, and check-in/check-out while providing outstanding customer service and ensuring accurate information for a seamless healthcare experience. Essential Functions Welcome patients, families, and visitors with professionalism, compassion, and exceptional customer service. Register patients by collecting, verifying, and updating demographic, insurance, and personal information in hospital systems. Schedule appointments, confirm patient information, and assist with registration and discharge processes. Verify insurance eligibility, obtain pre-authorizations when required, and explain insurance, billing, and hospital policies. Collect co-pays and other patient payments while accurately processing transactions and issuing receipts. Answer patient questions and resolve routine concerns with empathy and professionalism. Collaborate with clinical and administrative teams to ensure a smooth and efficient patient experience. Escalate complex patient concerns or registration issues to senior staff or management when appropriate. Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies. Support efficient daily operations by accurately documenting information and completing administrative tasks in a timely manner. Qualifications Education: High School Diploma or Equivalent required Licenses and Credentials: Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities: Knowledge of medical terminology and insurance verification procedures preferred. Ability to work in a fast-paced environment and handle multiple tasks. Excellent communication and interpersonal skills. Strong attention to detail and problem-solving abilities. Basic computer proficiency. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type: Onsite Work Location: 789 Central Avenue Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $17.71 - $25.28/Hourly Grade: 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.