Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeFamily Pet Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $16-$18 per hour, for each hour workedThis is a part-time or full-time position, with a flexible 5/8s schedule and availability needed Monday-Saturday.Full-time benefits package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially DaySmart Vet, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Family Pet Clinic?Family Pet Clinic is a full-service veterinary clinic in Menomonee Falls dedicated to providing compassionate, high-quality care for pets at every stage of life. Our three-doctor veterinary team values teamwork, client education, and staying current with modern veterinary medicine, all while creating a welcoming and supportive environment for pets, clients, and staff. Western Veterinary Partners