Manager, Freight Operations

Overview Manage and coordinate day-to-day freight operations across all assigned carriers, and distribution points. Responsible for the movement, tracking, and cost-efficiency of inbound and outbound shipments. Supports the SVP of Operations in executing freight strategies, carrier management, and regulatory compliance in alignment with company policies and applicable transportation standards. Responsibilities * Oversee daily freight operations including scheduling, routing, carrier coordination, and on-time delivery performance for inbound and outbound shipments. * Manage and direct logistics staff, and third-party carriers; assign and prioritize shipments to ensure timely and cost-effective delivery. * Maintain accurate records of all freight activities, shipping documentation, bills of lading, statistical analysis, and carrier performance. * Support compliance with DOT regulations, FMCSA requirements, and company safety and shipping policies across all freight operations. * Assist in soliciting bids, evaluating carrier proposals, and managing freight contracts and rate negotiations for domestic and international transportation. * Monitor freight spend and identify opportunities to reduce transportation costs while maintaining service level agreements. * Respond promptly to shipment delays, carrier failures, and freight exceptions; escalate issues to the SVP of Operations as appropriate. * Support freight projects including carrier onboarding, system implementations, and process improvements; coordinate with internal teams and logistics partners. * Manage freight claims and disputes with carriers; track resolution and ensure accurate recordkeeping of all claims. * Create and update Standard Operating Procedures (SOPs) related to freight operations, shipping, and carrier management. * Coordinate special shipments, time-sensitive deliveries, and expedited freight requests in support of business operations. * Ensure compliance with hazardous materials shipping regulations and all applicable customs and import/export requirements. The above duties are meant to be representative of the position and not all-inclusive. Qualifications MINIMUM JOB REQUIREMENTS: Education/Training: * Associate's or bachelor's degree preferred; equivalent combination of education and experience considered. Technical training or certification in transportation, logistics, supply chain management, or a related field is a plus. Business Experience: * Minimum four (4) years of freight, transportation, or logistics operations experience, with at least one (1) year in a supervisory or lead role. Experience in a distribution, manufacturing, or regulated shipping environment preferred. KNOWLEDGE, SKILLS & ABILITIES: * Technical skills: Hands-on experience with systems/technology, freight billing, carrier rate structures, and shipping documentation required. Proficiency in Microsoft Office Suite and logistics reporting tools expected. * Excellent verbal and written communication skills * Excellent communication skills including but not limited to documentation, presentation, and training meeting facilitation * Excellent interpersonal skills * Excellent organization skills and detail oriented * Excellent analytical and problem-solving skills * Excellent technical skills to include Microsoft Office (Word, Excel, PowerPoint and Outlook) and supply chain information systems * Ability to execute projects within scope, schedule and budget * Ability to balance multiple priorities to meet expected response deadlines * Ability to establish and maintain effective working relationships with key stakeholders PHYSICAL DEMANDS: * Must be physically able to access warehouse floors, loading docks, freight yards, and related operational areas. * May be required to respond to after-hours freight emergencies or operational needs outside of normal business hours. * Location of job activities 100% inside * Noise and/or vibrations exposure * Frequently reach (overhead), handle, and feel with hands and arms * Stand and sit for prolonged periods of time * Frequently stoop, kneel, and crouch * Occasionally lift, carry, and move up to 50 pounds TRAVEL & AVAILABILITY REQUIREMENTS: * 0-20% travel Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.