GTS Service Technician I - Inspection Division

Job Description

Job Description

GTS Service Technician I – Inspection Division

 

Why Join Our Client?

Our client is a financially strong, global leader and engineering "think tank" specializing in advanced, non-destructive packaging inspection technologies. Their high-precision testing systems are critical to ensuring safety and sterility in the pharmaceutical, medical device, and biotechnology industries. By joining their Global Service Team, you will work on cutting-edge, electro-mechanical hardware and software solutions alongside top-tier engineers and scientists. This is an environment that values professional passion, accountability, and the rewarding sense of accomplishment that comes from solving complex technical challenges in the field.

Location Perks: Hawthorne, NY

When not traveling to client facilities, your home base will be the corporate office in Westchester County, offering excellent regional advantages:

Stress-Free Commuting: Situated away from the traffic and hassle of midtown Manhattan, with quick access to the Sprain Brook, Saw Mill, and Taconic State Parkways, alongside direct Metro-North rail connections.

Exceptional Work-Life Balance: Located in a vibrant, highly desirable suburb featuring premier local dining, sprawling public parks, and exceptional residential communities.

Position Overview

The GTS Service Technician I is a hands-on, highly consultative field role dedicated to the seamless installation, preventative maintenance, and repair of advanced inspection systems throughout North America and globally. Acting as the primary onsite technical ambassador, you will ensure client equipment performs to original specifications while providing world-class troubleshooting and user training.

Core Responsibilities

On-site Field Services (70%): Execute equipment installations, perform routine preventative maintenance (bi-annual/annual), and troubleshoot mechanical, electrical, and software issues at client sites. Train end-users on equipment operation, maintain precise service logs, and adhere strictly to GMP and facility safety protocols.

In-House & Remote Support (20%): Man the technical support hotline and the Global Technical Support (GTS) inbox to provide swift remote diagnostics (24–48 hour turnaround). Document all troubleshooting steps, resolution paths, and client interactions within the company CRM.

Cross-Functional Collaboration (10%): Partner with Engineering, Quality Assurance, and Operations to document system anomalies (NCE/ECR), accelerate process improvements, and contribute to internal technical training documentation.

Qualifications & Requirements

Education: Bachelor of Science (BS) in Mechanical Engineering or Information Technology/related technical discipline.

Experience: 1–2 years of proven success in a field service engineering or highly technical, customer-facing troubleshooting role.

Technical Skills: Strong foundational knowledge of electro-mechanical components, automated hardware systems, and software configurations.

Communication & Travel: Exceptional verbal and written communication skills with a service-driven mindset. Must be willing and able to travel frequently (up to 70%) to customer sites.