Associate Director, Contract Management

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary: The Associate Director, Office Contract Management position will act as the site-level single point of governance accountability for the IFM Service Provider scope of work at our Princeton Pike and Lawrenceville NJ locations. This position will oversee all facilities services and develop annual budgets for all services such as maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services (where appropriate). Through the development of mutually beneficial relationships (partnerships) and the execution of governance processes with the IFM Service Provider and internal BMS stakeholders such as BMS facilities operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services and Global Energy departments, the Associate Director, Contract Management is responsible for the governance, monitoring and assurance of all aspects of the facilities management scope of services to ensure a consistent and cost effective service delivery that meets the service delivery needs of the facility and the IFM Service Provider. This will be achieved by developing aligned objectives on service delivery and performance expectations between site leadership and the Service Provider. The position will report to the Senior Regional Director, Facilities Operations, LVL/PPK. Key Focus: Key focus is the successful governance and implementation of the IFM contract at the site level, acting as the single point of contact to govern, develop and maintain positive relationships with the Service Provider for all facilities management services at the facility. Furthermore, it is expected that consistency will be achieved across all sites through the use of matrix management and standardized governance processes within BMS. In this capacity the Associate Director, Contract Management will be responsible for developing and monitoring yearly budgets in conjunction with the Service Provider and will facilitate/resolve site-specific governance issues with the IFM Service Provider and use good judgment when escalating issues throughout BMS's matrix organization. Key Responsibilities: * Primary operational responsibility for the Princeton Pike site, and Office buildings of the Lawrenceville Campus. * Demonstrates tangible leadership and relationship management skills both across primary BMS stakeholders and Service Provider's Account team. * Interact with corporate level executives and enable service levels supportive of their needs. Support large scale meetings and events supporting corporate functions. * Aligns objectives of BMS and the Service Provider to ensure the service delivery model meets the needs of the facility and is mutually beneficial to BMS and Service Provider. * Represents BMS's interests while overseeing service delivery and maintaining and growing relationships with the Service Provider utilizing both informal and standardized local and regional governance processes and partnerships with BMS stakeholders such as BMS facilities operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services and Global Energy departments * Responds to problems and concerns; oversees the implementation of BMS policies, rules and regulations as they relate to the IFM Service Provider to minimize BMS risk. * Partners with the Service Provider Representative to assure excellent service delivery to the facility; reviews and monitors performance in line with agreed SLAs. * Approval of service provider monthly and quarterly KPI metric results * Reviews Service Provider's procedure manuals that demonstrate performance is being consistently delivered. * Reviews and manages contract documents to ensure consistency and adherence with master contract and BMS's corporate standards * Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, and continuous improvement. * Works with Service Provider's account management team and internal BMS stakeholders to monitor and modify the service deliverables in accordance with the changing business needs of the facility. * Develops site budget baseline and annual budget and assumptions with Service Provider * Controls and is accountable for the annual site IFM services facility budget, including direct Controllable and indirect Non-Controllable contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items. Accountable for and participates in site invoice reconciliation process (in a pass-through commercial model) and shared savings financial management. Qualifications & Experience: * Bachelor's degree in Business Administration, Engineering, Finance, Planning or related field or equivalent work experience may substitute * 5+ years operational experience with emphasis on integrated facility services. A core competency in the Hard Services and the management skills to oversee a portfolio of facilities services such as hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services * Strong leader with a management style that exhibits high energy, collaboration, candor, openness, results orientation and an ability to manage and resolve issues. * Demonstrated experience in contract negotiation for facilities related services. * Extensive contract management experience, preferably experience managing a performance based IFM contract. * Strong financial management skills, including budgeting, forecasting, and analysis of variances. * Experience in managing the financial aspects of facility operations and services. Accounting and budget process knowledge. * Development of executive level presentations. * Experience working in a pharmaceutical R&D or laboratory environment or equivalent regulated industry. * Demonstrated leadership/management skills to deal with and resolve issues ranging from senior level, to administrative, to maintenance/engineering and soft services * Strong communication, negotiation and analytical skills. * Excellent interpersonal skills. * Ability to manage to multi-million dollar budgets. * Demonstrable Health & Safety knowledge and/or experience (IOSH minimum). * Proven record of providing excellent internal and external customer service. * Ability to comprehend, analyze and interpret complex business documents. * Ability to respond effectively to highly sensitive issues. * Ability to write reports, manuals, presentations and articles using distinctive style. * Strong experience managing external business partners and vendors across various disciplines and geographies. * Demonstrated ability to manage across functional lines and deliver results in a matrix organization If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $161,250 - $195,391 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: * Health Coverage: Medical, pharmacy, dental, and vision care. * Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). * Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off * US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) * Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. * Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on click.appcast.io. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1602463 : Associate Director, Contract Management