Customer Service Representative / Dispatcher

Customer Service Representative / DispatcherBe the Voice of the Customer. Control the Day.This isn't just a call center role—and it's not just dispatch.You'll be the first point of contact for our customers and the person keeping our technicians moving efficiently throughout the day. If you can think fast, stay organized under pressure, and communicate clearly, this is a role where you can make a real impact.At Sila, our CSR/Dispatch team plays a direct role in driving revenue, maximizing efficiency, and delivering a great customer experience.What You'll Be DoingAnswer incoming calls and convert them into booked service appointmentsDispatch technicians based on priority, geography, and skill setMonitor and manage the schedule throughout the day to maximize efficiency and revenueCommunicate with technicians in the field to adjust routes, timing, and job detailsMake outbound calls to confirm appointments and fill open time slotsKeep customers informed on technician arrival times and delaysAccurately enter and update job and customer information in ServiceTitanWork closely with operations to ensure jobs are completed smoothly from start to finishWhat Success Looks LikeHigh booking rate on inbound callsEfficient routing that minimizes drive time and maximizes completed jobsMinimal gaps in the scheduleClear, proactive communication with both customers and techniciansAbility to stay calm and in control—even when things change quicklyWhat We're Looking ForExperience in customer service, dispatch, or call center environmentsComfortable working in a fast-paced, high-volume settingStrong multitasking and problem-solving abilityClear and confident communication skillsHighly organized with strong attention to detailExperience working with scheduling/dispatch software (ServiceTitan preferred)Ability to make quick decisions and adjust in real timeWhat We OfferCompetitive hourly pay + performance incentivesMedical, dental, and vision insurance401(k) with company matchPaid time offOngoing training and developmentA stable, growing company with real advancement opportunitiesApply today to learn more. $17 - $22 an hour