Dental Office Assistant - Business Assistant

Dental Office Assistant - Business AssistantBusiness AssistantFamily Dental Care of Muskego is looking for an experienced Business Assistant to join our team. We're looking for someone who enjoys working with patients, stays organized in a busy office, and can help keep the front office running smoothly. Dental office experience is strongly preferred, and the ideal candidate will have 2–3 years of related experience.Schedule:Monday: 7:30 AM–3:30 PMTuesday: 7:30 AM–4:30 PMWednesday: 7:30 AM–4:30 PMThursday: 6:30 AM–3:30 PMRotating Fridays: 7:00 AM–2:00 PMWhat we're looking for:The ideal candidate will have:2–3 years of relevant experiencePrevious dental office experience preferredExperience with DentrixStrong customer service and communication skillsExcellent organization and attention to detailThe ability to manage multiple priorities in a busy front-office environmentA team-oriented attitude and willingness to support both patients and team membersAbout the role:As a Business Assistant, you'll be an important part of the patient experience and day-to-day operations of the office. Responsibilities may include:Greeting and checking in patientsScheduling and rescheduling appointmentsAnswering phones and responding to patient questionsVerifying insurance benefitsSupporting treatment planning and patient financial discussionsCollecting patient paymentsMaintaining accurate patient informationUsing Dentrix for scheduling, charting, and other front-office functionsHelping the team maintain an organized and welcoming office environmentWhy Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.More about the role:Greet and welcome patients as they enter the office to create a great first impression of our teamManage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialWhat You'll Gain:Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)Front loaded education and training, providing you the opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily PayFamily Dental Care of Muskego, like each Heartland Dental supported office, is unique to the community and the patients they serve. Family Dental Care of Muskego is supported by Heartland Dental, allowing the office team to focus on providing patients with a positive dental experience while receiving non-clinical administrative support.If you have dental front-office experience, enjoy working with people, and are looking for your next opportunity with a collaborative dental team, we'd love to hear from you.Minimum Qualifications:Experience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.Preferred Experience:1+ years of experience in a dental or medical setting1+ years of experience with insurance billing and accounts receivableDentrix or other dental software experiencePhysical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.Who is Heartland Dental?Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.