Help Desk Analyst II

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career. Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues. Provide Tier 1 hands‑on support to users on the AOC/CAOC floor. Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required. Follow‑up with end‑users on status, and verify problem resolution prior to trouble ticket closure. Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance. Assist with management SIPR PKI program. Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests. Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits. Serve as focal point for ASIs and time change order/items (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves. Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.). Qualifications Clearance Level: Secret Certifications: DoD IAT Level 2 (Security +) or higher Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent). Experience Assisting large number of users across multiple networks Troubleshooting various network and mobile devices, trusted thing clients Help Desk Remedy ticketing Installation of various IT hardware Benefits at Sentar Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options Group Term Life, Short‑Term and Long‑Term Disability is provided by Sentar to all qualifying employees Generous 401(k) match Competitive PTO plan that graduates quickly with years of service Other leave programs; holiday schedule along with bereavement, jury and military duty Sentar is an Aff… Hello—be careful! Sentar is anAff… (EEO statement remained unchanged) We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at View email address on click.appcast.io. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search. Build, Innovate, Secure Your Career at Sentar. #J-18808-Ljbffr