Store Team Lead

The Team Leader at Wild Fork supports store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. As leadership support, you will foster collaboration within the team, bring innovative strategies to increase productivity, and provide a Personal Chef experience to all guests by training sales leaders to do the same. Starting rate: $22/hour plus bonus potential. Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership. Competencies: Training, Salesmanship, Leadership. Essential Tasks and Responsibilities Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best‑in‑class customer service. Be a true subject‑matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members. Take ownership and serve as a Brand Ambassador, showing passion for our people and customers. Handle customer complaints and partner with Customer Service and QA as outlined in SOPs. Ensure all employees adhere to company policies and guidelines. Leading People – Training and Development Conduct on‑the‑job training for all new joiners, including onboarding, online learning, product knowledge training, and understanding company tools and goals. Collaborate with the SSL to schedule two weeks of shadowing and training for new joiners. Lead continuous training programs and promote full participation in efficient methods (e.g., Chew on This, Wild Chef, product training, new processes). Attend marketing and new product training calls and ensure all employees receive detailed information and training on upcoming campaigns and products. Collaborate with SSL to evaluate performance and identify training needs. Supervise and motivate Sales Leaders to perform at their best. Operational Excellence – Ownership Assist the SSL in planning and implementing local marketing strategies to attract customers. Coordinate daily customer service operations (sales processes, orders, inventory). Maintain knowledge of company goals, KPIs, and store performance; drive sales results and track weekly, monthly, quarterly, and yearly objectives. Serve as SSL support during absences, monitoring sales, KPIs, inventory, money handling, marketing updates, and pricing. Monitor and maintain store inventory, communicating stock status to team and customers. Execute other related duties as assigned. Physical Demands and Work Environment Physically able to exert up to 50 pounds of force. Occasional exposure to extreme temperatures (walk‑in freezers). Stand or walk for up to 8‑10 hours. Frequent movement within the store across departments, areas, and products. Benefits & Perks Medical, Dental & Vision Insurance 401(k) Retirement Plan Higher Education Programs Vacation Time, Paid Holiday & Birthday PTO Monthly Bonus Potential WF Unlimited – Free Shipping Chew on This – One giveaway product a month Wild Chef – Allowance per month to shop in store Qualifications One year of customer service experience in retail, hospitality, or restaurant is required. Excellent verbal communication skills and active listening. Enjoy engaging with customers and team members. Ability to multitask while staying attentive and flexible to business needs. Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays. Work with integrity as part of a team, respecting others' opinions. Takes initiative and collaborates with SSL on new ideas. Retains product knowledge, trains, and leads people. Enthusiasm for food and customer service preferred. Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office. High school degree or GED preferred. Previous retail supervisory experience preferred. EOE, including disability/vets. #J-18808-Ljbffr Wild Fork