Retail Functional Analyst Level 2

Kforce's client in Saint Louis, MO is seeking a Retail Functional Analyst Level 2 to serve as the bridge between business stakeholders and technology teams. This role is highly business-facing and focused on gathering requirements, identifying process improvements, and delivering technology solutions that support retail operations. Summary: The ideal candidate can work directly with business leaders to understand challenges, clarify needs, and translate requirements into actionable solutions. While not a development role, this individual must be technically savvy enough to collaborate effectively with developers, support teams, and system owners. Key Responsibilities:

• Partner with business stakeholders to gather requirements and identify opportunities for process improvement
• Analyze business needs and translate them into functional requirements and user stories
• Drive the implementation of new solutions, enhancements, and system improvements
• Serve as the liaison between business users and IT teams throughout project delivery
• Support retail applications, integrations, and transaction-based systems
• Troubleshoot issues impacting sales, order processing, and customer-facing operations
• Coordinate testing activities, including UAT and integration testing
• Provide functional expertise during projects, releases, and production support
• Participate in an on-call rotation supporting critical retail systems

• 2-5 years of experience as a Functional Analyst, Business Systems Analyst, or similar role
• Previous experience in a large enterprise retail environment
• Experience gathering, documenting, and refining business requirements
• Proven ability to work directly with business stakeholders to identify needs and develop solutions
• Strong business analysis, problem-solving, and process improvement skills
• Experience driving projects or system enhancements from requirements through implementation
• Experience supporting retail business operations and retail technology solutions
• Excellent communication skills with the ability to interact effectively with both business and technical teams
• Strong stakeholder management and relationship-building abilities

• Experience supporting enterprise business applications and system integrations
• Understanding of application development lifecycles and software delivery processes
• Experience with functional specifications, user stories, testing, and implementation activities
• Ability to troubleshoot system transactions and identify root causes of production issues
• Comfortable working with technical teams, data flows, interfaces, and system dependencies
• Experience supporting mission-critical applications in a production environment

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field
• Experience with retail systems such as order management, POS, merchandising, inventory, or fulfillment platforms
• Experience participating in production support or on-call rotations