Senior Client Manager

Senior Client Manager

At Gallagher, we're united by a commitment to service, growth, and excellence. As a Senior Client Manager, you'll play a key role in building strong client relationships, managing accounts, and mentoring team members. This is your chance to join a team that values collaboration, innovation, and ethical leadership. If you're ready to make an impact and grow your career, we'd love to hear from you!

In this role, you'll ensure our clients receive exceptional service by managing accounts, supporting complex projects, and mentoring colleagues. You'll work closely with clients to understand their needs, provide strategic advice, and deliver tailored solutions. You'll also collaborate with vendors and carriers to manage projects and resolve challenges.

Here's what you'll do:

• Lead the client service cycle and ensure a seamless renewal process.
• Prepare and deliver presentations for both fully-insured and self-funded accounts.
• Support annual enrollment meetings and develop communication strategies.
• Identify opportunities for growth and share insights with the sales team.
• Foster innovation by generating new ideas and improving processes.

Here's what you'll bring to the role:

• A strong ability to build and maintain relationships with clients, team members, and vendors.
• The skills to explain complex issues clearly, whether in person, over the phone, or in writing.
• A proactive approach to managing multiple tasks and meeting deadlines.
• A commitment to ethical behavior and upholding Gallagher's values.
• A willingness to learn, grow, and mentor others.

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.