Field Quality Manager

The Lasko Manager, Field Quality is responsible for Lasko’s product quality performance after products reach the consumer. This position owns the field quality data across all Lasko brands, sets the thresholds that trigger an investigation, leads each investigation to a verified corrective action on a defined schedule, and supplies field failure data to engineering, product integrity, and supplier quality for use in design and process decisions. This is an on-site position with travel to Lasko manufacturing and distribution sites and to suppliers. Primary location West Chester, PA headquarters. Candidates in Greater Boston / Burlington, MA will also be considered. Essential Functions Field Quality Monitoring and Early Detection Own the field quality data across all Lasko brands: Return rate and retailer defective return data Warranty claims Consumer service contacts Consumer ratings and review content Plant and supplier quality data as it bears on field performance Set and maintain the thresholds at which a change in the data opens an investigation, and revise them as product mix and sourcing change. Report field quality performance, open issues, owners, and due dates at the ELT quality review. Investigation and Closure Lead cross-functional investigations to closure, assigning an owner and a date for each action across engineering, supplier quality, plant quality, and consumer services. Chair the corrective and preventive action (CAPA) review, and hold each open item to its committed date. Apply structured problem-solving methods and hold the participating functions to them: 8D 5-Why Fishbone (cause and effect) Fault tree analysis

DMAIC

A3 Recommend containment actions, including stop ship, product hold, rework, and retailer notification, and present the evidence supporting the recommendation. Verify the effectiveness of each corrective action against post-implementation data before closing it. Escalate any issue involving product safety or regulatory compliance immediately on identification. Design and Supplier Feedback Supply field failure history to product integrity for use in DFMEA, and confirm that the failure modes seen in the field are represented. Issue supplier corrective action requests (SCARs) arising from field failures, and verify supplier responses against subsequent field data. Report the cost of poor quality attributable to field failures, and prioritize work against it. Standards and Development Define the standard for failure analysis documentation, investigation records, and corrective action closure, and apply it across the quality organization. Provide technical direction and coaching to Quality Assurance Engineers. Competencies and Abilities Ability to lead a cross-functional investigation in which no participant reports to this position. Ability to make a containment recommendation on incomplete information, and to state what is established and what is not. Ability to apply and teach structured problem-solving methods (8D, 5-Why, fishbone, fault tree, DMAIC, A3). Proficiency in statistical analysis and the interpretation of failure rate data (Excel, Minitab, or similar). Ability to read and interpret engineering drawings, GD&T, specifications, DFMEAs, PFMEAs, and control plans. Ability to present quality performance and issue status to an executive audience. Working knowledge of consumer product construction, including motors, heating elements, controls, and molded plastic components. Certifications and Special Requirements Working knowledge of ISO 9001 quality management system requirements. Working knowledge of core quality tools: FMEA, control plans, SPC, CAPA, and PPAP. Working knowledge of UL and ETL product safety requirements and of CPSC reporting obligations. Six Sigma Green Belt is a plus. Required/Desired Education and Experience Bachelor’s degree in Engineering, Manufacturing, Industrial Technology, or related technical field required. 6 or more years of experience in product or manufacturing quality required.At least 2 years leading cross-functional corrective action to closure required. Experience in consumer products, appliances, or another high-volume consumer durable category preferred. Experience with warranty, returns, or field failure data preferred. About Lasko Products Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906by Henry Laskoin Philadelphia, Laskohas evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products;portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, Lasko, B-Air, BlueDri, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally.As an American company for 120 years, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come.Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities in Tennessee and Texas,Laskointends to set the standard in the air solutions category for another 100 years. Lasko’s mission is to provide comfort you can trust. Our company’s success is based on our culture of GRACE , with five core “Be” values outlining how we live it. Growth Mindset — Be Bold We are never the finished product ─ every failure is a data point, every setback is a setup. Recognition — Be Together We win together. We celebrate together! High performance deserves to be seen ─ named, specific, remembered. Authenticity — Be Real No masks. No politics. Show up as you are, say what you mean, and mean what you say. Clear Communication — Be Clear Say it plainly. Say it once. Say it to the right person. Clarity is kindness. Extreme Ownership — Be Accountable No blame. No excuses. Own the win and the loss. No exceptions. Why Join Lasko? At Lasko, we believe people do their best work when they’re supported ─ personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Lasko Products’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Lasko Products