Parking Operations Supervisor

Parking Supervisor – Parking Operations Welcome to Land, Buildings & Real Estate (LBRE), the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, supporting academic research, teaching, and innovation across 8,180 acres. Department Introduction Stanford Transportation, a division of LBRE, provides safe, reliable, and innovative sustainable transportation and parking solutions to the Stanford community. The department includes Retail, Customer Systems and Data Analysis, Marguerite (the shuttle service), Transit Demand Management, Bicycles, Communications, and Parking Operations. Parking Operations manages over 18,000 parking spaces across multiple campuses, 200 electric vehicle charging stations, and event parking, using License Plate Recognition (LPR) technology for enforcement. Job Purpose The Parking Supervisor – Parking Operations leads, plans, and administers critical parking programs supporting efficient management of Stanford University’s parking system. Key oversight includes signage inventory, parking data analysis, LPR enforcement, and event/reserved parking coordination. The role delivers exceptional customer service while mitigating operational impacts to the campus community. Level Scope Primarily responsible for leading event parking operations and supporting key areas such as parking enforcement, signage management, asset audits, website content review, parking data collection, and citation appeal review. The Parking Supervisor evaluates staff performance, establishes team goals, manages resources, and ensures compliance with internal controls and policy. Essential Functions Analyze parking utilization to understand the balance of supply and demand, enabling data‑driven decisions. Analyze citation trends, monitor enforcement inconsistencies, and generate biweekly reports on volumes, officer‑level data, appeal outcomes, and resolution time. Recommend training, signage improvements, and policy adjustments. Recruit, manage, and separate administrative personnel in accordance with university policies. Provide customer service for the parking operations team and campus community. Manage parking enforcement, maintenance, and event parking operations. Schedule, assign tasks, and develop staff, evaluating performance and conducting annual reviews. Monitor compliance with policies and procedures. Optimize workflow and productivity to meet departmental needs. Maintain knowledge of department functions and engage in problem‑solving for efficiency. Plan and coordinate special administrative projects and assignments. Update job knowledge through professional development. Develop and maintain a service leadership team for operational, budgetary, and resource planning. Provide monthly reporting. Manage third‑party contracts and vendors. Perform other duties as needed. Qualifications Education: Bachelor’s degree plus three years of relevant experience (or equivalent education and experience). Preferred coursework: Two years in business administration, public administration, law enforcement, or related field. Experience: Four years requiring independent decisions with considerable public interaction in parking control or enforcement. Project management capabilities; prior project management experience preferred. Budget forecasting in short‑term and long‑term contexts. Exceptional communication, customer service, and collaboration skills. Valid California non‑commercial Class C Driver’s License required. Physical Requirements Drive day or night. Perform desk‑based computer tasks. Stand, walk, sit, grasp, manipulate. Occasionally use telephone. Rarely lift/carry objects 11–20 pounds. Working Conditions Compliance with California Vehicle Code and Stanford University driving requirements. Interpersonal skills to work with colleagues and external partners. Commitment to safety culture. Adherence to University policies and guidelines. Equal Employment Opportunity Consistent with its obligations under the law, the University will provide reasonable accommodation to any applicant or employee with a disability who requires accommodation to perform the essential functions of the job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Compensation and Benefits Expected pay range: $100,023 to $116,706 per annum. Benefits include retirement plans, time‑off, healthcare, tuition reimbursement, and more as detailed on the Stanford benefits website. Additional Information Schedule: Full‑time Job Code: 4121 Employee Status: Regular Grade: H Requisition ID: 107124 Work Arrangement: On Site #J-18808-Ljbffr Inside Higher Ed