IT Help Desk Technician

Job Description

Job Description

Description:

Are you passionate about technology and helping others solve problems? CU*Answers is looking for a Client Support and Operations Specialist, which is our IT Help Desk Technician, to join our team and provide first-tier computer and network technical support to our partners and clients across the credit union industry. In this role, you’ll be the first point of contact for technical support, assisting with computer hardware, networking, and managed services technologies while helping ensure our clients stay connected and operational.

What You’ll Do

• Provide first-tier technical support for computer and network hardware
• Assist with managed services technologies including firewalls, servers, and routers
• Help implement new client installations and conversion projects
• Support Microsoft Windows Server and Desktop environments
• Assist with network projects such as domain migrations and firewall installs
• Perform routine system maintenance and administrative tasks
• Collaborate with internal teams to ensure exceptional client service

What You Bring

• High School Diploma, GED, or equivalent experience
• 1–2 years of IT or technical support experience preferred
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing)
• Experience with Windows 10/11 and Windows Server environments
• Familiarity with Active Directory and Exchange administration
• Strong troubleshooting and documentation skills
• Excellent communication and client service abilities
• Attention to detail and ability to handle confidential information

Additional Requirements

• Valid driver’s license with insurable driving record
• Ability to travel to client sites when needed

At CU*Answers, you’ll work alongside a collaborative team that supports credit unions across the country while growing your skills in networking, infrastructure, and client technology support. CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.