Telecommunications Analyst Senior

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives. About this role Responsible for the design, administration, optimization, security, and lifecycle management of voice over internet protocol (VoIP) and related telecommunications platforms supporting academic, administrative, and public safety operations. Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems. What a day of a Telecommunications Analyst Senior looks like Designs, configures, administers, maintains, and supports enterprise-grade VoIP and unified communications platforms. Develops and maintains technical standards, procedures, diagrams, inventories, and documentation related to the telecommunications environment. Supports and optimizes voice services across multiple campuses and locations. Monitors telecom system performance, voice quality, call capacity, and service reliability; proactively identifies trends and resolves issues. Collaborates with various stakeholders for campus technology planning, infrastructure modernization efforts, and facilities-related projects that affect communications systems. Leads the planning, implementation, migration, and ongoing support of modern voice platforms, including cloud and hybrid telephony solutions. Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems. Supports integrations with directory services, identity and access management systems, E911/e911 services, emergency notification solutions, and other enterprise systems, ensuring compliance with applicable regulatory, institutional, and operational requirements. Provides technical guidance, mentoring, knowledge sharing, and guidance to staff involved in telecom and related infrastructure support. Allocates or delegates work, and provides input and feedback regarding performance, evaluation, and development. Serves as a technical lead on telecommunications projects, upgrades, renewals, migrations, and service improvements. Leads advanced troubleshooting efforts and acts as an escalation point for complex voice and communications issues. Coordinates with vendors and service providers on implementation, support issues, maintenance activities, service quality, and lifecycle planning. Applies best practices for VoIP and unified communications security, including fraud prevention, access controls, patching, and coordination with network and information security teams. Participates in change management, maintenance planning, testing, and after-hours work as needed to minimize service disruption. Performs other job-related duties as assigned. We’d love to hear from you if you have the following Education and Experience: Bachelor’s degree in Information Technology, Telecommunications, Networking, or a related field and four years of related experience; OR Associate’s degree in Information Technology, Telecommunications, Networking, or a related field and six years of related experience Knowledge of: Microsoft Office Professional or similar application Session Initiation Protocol (SIP), call routing, dial plans, voice gateways, Private Branch Exchange (PBX)/soft-PBX platforms, and enterprise voice environments Skilled in: Attention to detail while maintaining effective time and task management Mentoring team members to develop goal setting plans, share knowledge and experiences Ability to: Express and present complex concepts and information in a manner easily understood by others Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance requiredParticipate in on-call support and scheduled after-hours maintenance as required to support critical infrastructure and ensure continuity of operations Valid Florida driver's license Preferred, but not a must Education and Experience: Experience supporting E911/e911, emergency communications, contact center technologies, or public safety integrations Knowledge of: IT service management practices and structured change control processes Skilled in: Supporting E911/e911, emergency communications, contact center technologies, or public safety integrations Ability to: Lead complex telecommunications initiatives across multiple campuses Licenses, registration, certifications, or special requirements: Relevant certifications such as Microsoft Teams Voice Engineer, Cisco Collaboration (CCNP Collaboration), or equivalent Work Environment and Physical Demand - Frequency Lift or carry objects weighing more than 50 pounds. - Occasionally Push or pull objects. - Weekly Reach and grasp objects. - Daily Stoop, bend, kneel, crouch, or crawl. - Daily Stand for extended periods of time. - Daily Climb ladders and stairs. - Occasionally Use of video display terminal. - Hourly Use of manual dexterity and fine motor skills. - Daily Receive and understand information through oral and written communication. - Hourly Identify and distinguish colors and shades of color. - Occasionally Proofread and check documents for accuracy. - Weekly Work with equipment or perform procedures where carelessness may result in injury. - Weekly Exposed to loud noise levels. - Occasionally Operate a motor vehicle. - Weekly This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. The minimum base pay for this position starts at $69,593.00 annually; however, the offer may vary based on the candidate’s education and experience. #J-18808-Ljbffr LRP Media Group