Content Production Business Analyst

Content Production Business Analyst

Pay Rate: Up to $69/hour

Duration: 12-month contract, with strong potential for extension or conversion to full-time

Hours: Full-Time

Location: Remote; East Coast preferred

Schedule: Standard Eastern Time business hours

Summary

We are seeking a proactive and highly organized Content Production Business Analyst to support a global content organization managing more than 100 websites across 40+ languages.

This role will serve as a key liaison between content and engineering teams, helping coordinate platform deployments, organize user acceptance testing (UAT), track release activity, and support day-to-day CMS operations.

The ideal candidate has some experience working with content management systems or digital content operations and is comfortable coordinating with cross-functional teams across multiple time zones. Experience with Adobe Experience Manager (AEM) is a plus, but not required. Training will be provided.

This is an excellent opportunity for someone early in their Business Analyst career who enjoys working with technology, content, and global teams.

What You'll Do

• Coordinate and track CMS deployment activities on a recurring three-week release cycle
• Organize and coordinate user acceptance testing (UAT) for each deployment
• Develop and maintain UAT scripts and coordinate with testers to ensure appropriate coverage
• Track testing results, issues, and deployment status
• Serve as a liaison between engineering and content teams to ensure requirements, testing needs, and deployment updates are clearly communicated
• Help coordinate activities across teams in the U.S., UK, and Japan
• Support the day-to-day operation of a global content management environment
• Provide first-line support for CMS-related questions and troubleshooting when the primary support resource is unavailable
• Help identify, document, and communicate CMS issues to the appropriate technical teams
• Create and maintain Jira tickets and other project or workflow documentation
• Track deployment-related activities, action items, and follow-ups
• Support internal communications related to platform deployments and updates
• Work with global teams to understand how content moves from a single source through localization and publication across multiple markets
• Occasionally provide off-hours support for time-sensitive issues, with advance notice

What You Bring

• Experience working with a Content Management System (CMS) , digital content, web operations, or a related environment
• Understanding of global or multi-language content workflows , localization, or digital content publishing
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• Ability to proactively follow up, ask questions, and work independently
• Comfortable collaborating with cross-functional teams, including technical and non-technical stakeholders
• Ability to work effectively with teams across multiple time zones and cultures
• Strong attention to detail and ability to manage multiple priorities
• Ability to work a standard Eastern Time schedule
• High school diploma or equivalent with relevant professional experience

Bonus Points If You Have

• Experience with Adobe Experience Manager (AEM) or another enterprise CMS
• Experience with Jira
• Experience with Wrike or similar project/workflow management tools
• Experience with UAT, QA, or software release testing
• Experience working with global websites or localized content
• Experience supporting enterprise technology or marketing organizations
• Experience with internal communications or email platforms such as Stripo
• Previous Business Analyst, Content Operations, Web Operations, or Digital Project Coordination experience

Why This Role?

• Work with a global team spanning the U.S., UK, and Japan
• Gain hands-on experience supporting a large-scale enterprise CMS environment
• Opportunity to develop Business Analysis, UAT, project coordination, and stakeholder management skills
• 12-month contract with strong potential for extension or conversion to full-time
• Work with a global digital content operation supporting 105 websites and 40+ languages

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.