Customer Support Specialist
Informed K12
About the Role We're looking for a Customer Support Specialist to deliver exceptional service and support to our customers. In this role, you'll respond to customer inquiries, resolve issues efficiently, and help create a positive customer experience while working in a collaborative remote environment.
Responsibilities
If you're passionate about delivering outstanding customer experiences and want to grow your career with a supportive team, we'd love to hear from you. Apply today.
Responsibilities
- Respond to customer inquiries via email, chat, and phone.
- Resolve customer issues accurately and professionally.
- Document customer interactions and maintain accurate records.
- Collaborate with internal teams to resolve complex cases.
- Follow established processes while meeting quality and response time goals.
- Identify opportunities to improve the customer experience.
- 1+ year of customer service or customer support experience preferred.
- Excellent written and verbal communication skills.
- Strong problem solving and organizational abilities.
- Comfortable using computers and web based applications.
- Ability to work independently in a remote environment.
- High school diploma or equivalent required.
- Competitive pay
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Paid Training and Professional Development
- Career Growth Opportunities
- Employee Assistance Program
If you're passionate about delivering outstanding customer experiences and want to grow your career with a supportive team, we'd love to hear from you. Apply today.
Vacancy posted 1 day ago
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