Scrum Master for Oracle CPQ

Must Have Technical/Functional Skills

Agile Framework Expertise

• Strong hands on experience with Scrum (primary) and working knowledge of SAFe / Kanban

• End to end facilitation of:

o Sprint Planning

o Daily Standups

o Sprint Reviews

o Retrospectives

o Backlog Grooming

• Story point estimation techniques (Planning Poker, T shirt sizing)

• Velocity tracking, burndown/burn up charts

• Handling dependencies across CPQ + CRM + ERP teams

Agile Metrics & Tools

• Jira / Azure DevOps for:

o Backlog management

o Sprint tracking

o Release planning

• Measuring:

o Sprint predictability

o Cycle time

o Team velocity

Roles & Responsibilities

1. Agile & Scrum Facilitation

• Serve as the Scrum Master for one or more Oracle Cloud CPQ Agile teams

• Facilitate all Scrum ceremonies, including:

o Sprint Planning

o Daily Stand ups

o Backlog Refinement

o Sprint Reviews / Demos

o Retrospectives

• Ensure adherence to Scrum principles and Agile best practices

• Coach teams on self organization, accountability, and continuous improvement

• Shield teams from external disruptions and unplanned work

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2. Oracle Cloud CPQ Delivery Enablement

• Enable Agile delivery across Oracle Cloud CPQ modules, including:

o Product Configuration

o Pricing and Discounting Logic

o Approval Workflows

o Quote Documents (Document Designer)

o Commerce Processes

• Demonstrate strong understanding of Lead to Quote (L2Q) and Quote to Cash (Q2C) business flows

• Support incremental and risk aware CPQ delivery aligned to business priorities

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3. Backlog & User Story Management

• Partner with Product Owners to maintain a prioritized, well refined CPQ backlog

• Validate CPQ user stories and ensure:

o Clear business objectives

o Well defined acceptance criteria

o Integration and regression impact consideration

• Facilitate story estimation for CPQ configuration, pricing, and approvals

• Identify risks associated with poorly defined or underscoped CPQ requirements

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4. Dependency & Integration Management

• Identify, manage, and track dependencies across:

o Oracle CPQ

o CRM platforms (Oracle Sales Cloud / Salesforce)

o Oracle ERP Cloud (Order Management, AR, Pricing)

o Middleware and integrations (OIC, MuleSoft, Boomi)

• Coordinate with other Scrum Masters, Release Managers, and integration teams

• Proactively address cross team and cross system constraints impacting delivery

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5. Impediment, Risk & Issue Management

• Identify and remove impediments impacting CPQ delivery, including:

o Configuration complexity

o Pricing and approval bottlenecks

o Environment availability issues

• Maintain transparency on delivery risks and mitigation plans

• Escalate issues with clear impact assessment and recommended actions

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6. Quality, UAT & Release Support

• Enforce Definition of Done (DoD) and quality standards for CPQ deliverables

• Support UAT planning and coordination with business stakeholders

• Ensure adequate regression testing coverage for CPQ pricing and configuration changes

• Assist with controlled CPQ releases, hotfix management, and production defect triage

• Ensure compliance with pricing governance, audit, and approval controls

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7. Metrics, Reporting & Governance

• Track Agile delivery metrics, including:

o Velocity

o Sprint predictability

o Defect trends

o Carry over analysis

• Use metrics to drive continuous improvement and informed decision making

• Provide clear and concise status reporting to leadership, business, and program management

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8. Stakeholder Management & Communication

• Act as a liaison between technical CPQ teams and business stakeholders

• Facilitate alignment across Sales Operations, Pricing, Finance, and IT

• Ensure sprint reviews and demos focus on business value and outcomes

• Support change management and business readiness activities

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Required Skills & Qualifications

Agile & Delivery Skills

• Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or equivalent preferred

• Strong hands on experience with Scrum and Agile delivery

• Proficiency with Agile tools such as Jira or Azure DevOps

Oracle CPQ & Domain Knowledge

• Hands on experience supporting Oracle Cloud CPQ implementations

• Strong understanding of Quote to Cash (Q2C) processes

• Working knowledge of CPQ configuration, pricing, approvals, and integrations

• High level awareness of BML, BMQL, and CPQ data structures (non developer)

Professional Skills

• Strong facilitation, communication, and stakeholder management skills

• Ability to balance business urgency with technical and compliance risks

• Experience working in cross functional, globally distributed teams

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Preferred Qualifications

• Experience in large scale Oracle Cloud ERP or CRM programs

• Prior experience in Sales Operations, Pricing Governance, or Revenue Operations landscapes

• Exposure to SAFe or scaled Agile frameworks

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Success Measures

• Predictable sprint delivery with minimal carry over

• Reduced CPQ production defects and rework

• High stakeholder satisfaction with Agile delivery cadence

• Improved Agile maturity across CPQ teams•

Generic Managerial Skills, If any

Project Manager

• Manage scope, timeline, and delivery

• Coordinate stakeholders and teams

• Drive go live and project milestones