Business Development Representative

Coggins Call Center | Assistant Business Development ManagerAre you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager.This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself. If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you.What You'll DoWork alongside the Business Development Manager to drive department performance and achieve monthly sales goalsContinue handling your own internet and phone leads while serving as a leader within the departmentAssist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagementProvide support with objection handling, phone skills, and customer communicationMonitor lead follow-up, appointment quality, CRM activity, and customer satisfactionHelp ensure department processes and manufacturer standards are consistently followedTrack key performance metrics and identify opportunities for improvementSupport dealership sales growth through effective internet, phone, text, and email communicationDrive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiativesHelp execute outbound sales and service campaigns through calls, texts, and emailsLead by example with professionalism, urgency, and accountabilityWhat We're Looking ForPrevious automotive BDC experience required OR significant call center/appointment-setting experienceProven ability to meet or exceed sales and appointment goalsStrong leadership qualities with a desire to coach and motivate othersExceptional verbal and written communication skillsHighly organized and detail-orientedProcess-driven with excellent time managementComfortable working in a fast-paced, goal-oriented environmentProficient with CRM systems, Microsoft Excel, and other dealership technologyPositive attitude, strong work ethic, and a team-first mentalityCompensationThis position offers a competitive base salary plus performance-based commission, rewarding both:Your individual production and performanceOverall department success and key performance metricsExpected annual earnings: $40,000-$70,000+BenefitsHealth, Dental & Vision InsurancePaid Time Off401(k) with Company MatchEmployee Vehicle Purchase ProgramOngoing Training & Career DevelopmentAdvancement Opportunities within Coggins Auto GroupJoin a Team That Drives ResultsAt Coggins Auto Group, our Business Development Center is more than a call center, it's the engine that drives customer relationships, sales opportunities, and long-term retention. If you're ready to grow as a leader while continuing to produce at a high level, we'd love to hear from you.Apply today and help lead the future of the Coggins Auto Group.