Client Services Representative

Job Description

Client Service Representative |Animal Oasis Veterinary Hospital

2700 Immokalee Rd, Suite 16, Naples, FL 34110

Join a Supportive Veterinary Team Focused on Exceptional Client Care

Animal Oasis Veterinary Hospital is a small animal general practice in Naples, Florida, committed to providing progressive, gold-standard veterinary care in a welcoming, team-focused environment. Our hospital culture is built on respect, collaboration, and genuine care for both our clients and our team members.

We are currently seeking a friendly, organized, and motivated Client Service Representative (CSR) to join our front-of-house team. Veterinary experience is not required; we are happy to train the right candidate who brings a positive attitude, strong communication skills, and a desire to learn.

Position Overview: Client Service Representative

As a CSR, you will be the first point of contact for our clients and play a vital role in creating a positive, compassionate experience for both people and pets. This is an excellent opportunity for someone interested in growing a career in veterinary medicine or client-focused healthcare.

Key Responsibilities
• Greet clients and patients warmly and professionally
• Schedule appointments and manage incoming phone calls
• Process payments and maintain accurate client records
• Communicate effectively with veterinarians and clinical staff
• Support client education and follow-up communication
• Maintain a clean, organized, and welcoming front desk area

Qualifications
• Previous customer service or reception experience preferred, but not required
• Willingness to learn veterinary terminology, workflows, and hospital systems
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional, compassionate, and team-oriented mindset

Schedule, Compensation & Benefits

• Compensation: competitive hourly rate, based on experience
• Flexible Scheduling Options:
• Four 10-hour shifts or five 8-hour shifts
• Rotating Saturdays with scheduling flexibility
• Benefits Include:
• Full benefits package
• Paid time off (PTO)
• Uniform allowance
• Continuing education and training opportunities
• Employee pet care benefits

Why Join Animal Oasis Veterinary Hospital?
• Training & Support: We provide thorough onboarding and ongoing support to help you succeed
• Positive Work Culture: A close-knit, respectful team that values communication and collaboration
• Work-Life Balance: Flexible scheduling designed to support your lifestyle
• Career Growth: Opportunities to grow within the hospital and explore other roles in veterinary medicine

How to Apply

If you enjoy working with people, love animals, and are looking for a supportive workplace that is willing to invest in your growth, we would love to hear from you. Please submit your resume and a brief introduction.

Join Animal Oasis Veterinary Hospital and be part of a team that cares for clients, patients, and each other.

Hospital website:

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.