Universal Advocate

Job Description

Job Description

Our Story started more than 60 years ago when eight employees from Coors Brewery established the Coors Credit Union. Throughout the past six decades, membership expanded as products and services were introduced with a focus on delivering first-class financial solutions.

On Tap Credit Union was born from this rich heritage in 2017 when we changed the name from Coors Credit Union, to include all beer manufacturers, employees and enthusiasts. In fact, On Tap Credit Union now serves members who live in surrounding Colorado areas and enjoy beer and the Colorado lifestyle. Our primary goals are to be more inclusive while preserving our heritage embracing quality, enhance our attention to detail and commit to the communities where we live.

Who We Are

We are not the 800-pound gorilla in the credit union universe, nor do we want to be. We are a robust financial institution with a paramount vision to craft financial opportunities and bring the dream of the Colorado lifestyle to every member of our community. No matter what our members’ next adventure may be, we want to help them get there.

And today, we invite you to apply for our Universal Advocate opportunity.

Important Skills and Traits for this Role: 

• Bring out the best in us. Continue to perpetuate our KEG of Excellence -- Kindness, Elegance and Genuineness to everyone who proudly promotes our brand now and tomorrow.
• Can organize and prioritize like no other. 
• Utilize your listening skills.
• Possess time management superpowers.
• Command of software including Microsoft Suite (Outlook, Word, Excel, etc.) as well as Symitar, Loans PQ and Xpress Apps. 
• Set high standards of performance, quality, and accountability for yourself.
• Learn from everyone around you, then spread that knowledge to others.

What You’ll Do 

  Our Universal Service Advocates are responsible for providing distinguished member service. This would include a combination of working as a Service Advocate and as a Financial Advocate, efficiently and accurately processing transactions, as well as general account maintenance and the opening of new accounts, respectively.

What That Means 

• Assist members with their financial queries.
• Conduct outbound calls for marketing campaigns & member maintenance.
• Accurately process transactions in a timely manner.
• Complete general account maintenance, including opening new accounts.
• Educate members on our financial products and services, then recommend the right fit.
• Multi-task & meet deadlines. 
• Actively participate in community and business-related events (no less than one event per year).
• Establish, then maintain effective partnerships across all levels of the credit union.

Qualifications: 

• At least 2 years of financial services experience in credit union or banking

• High school degree or GED equivalent
• Huge fan of our K.E.G. of Excellence
• Colorado notary, or ability to obtain within 90 days
• Proven exceptional customer service skills
• Regular and predictable attendance is a must!

Compensation:

• $23.00/hour to $26.00/hour.  Final base pay will be commensurate with candidate experience and qualifications.  

Here’s What’s in it for You:

• Growth and Development. This role will make you eager to dive into your daily initiatives. Are you up for that challenge?
• Benefits Worth a Double-Take. Besides medical, dental, and vision coverage, we’ve got PTO (paid time off) and financial loan programs to help you achieve your next adventure. And your birthday? We consider this a holiday too and give you a day off to celebrate! 
• 401k Perk. We’ll jump-start your savings by matching your contributions (100% of the first 5% you invest). Those match dollars are pre-taxed and 100% vested the month following your date of hire.
• Dress Code Extraordinaire. We’ve implemented a casual-dress work environment which includes On Tap branded gear, along with the option of beer gear to showcase our beer heritage and brewery partners. As a bonus, we also give clothing stipends to help you fill your closet.
• Wellness Center. Deeply discounted at only $5.00 per month, you’ll have access to a state-of-the-art workout facility including daily fitness classes like spinning and yoga.
• Make the Grade. On Tap believes in supporting our employees by offering regular career coaching and underwriting 75% of your education expenses up to $2,500 each year after one full year of employment.
• Co-workers. They are pretty cool, really like their jobs, embrace collaboration, ensure our members take center-stage and are life-long learners.

So that’s our story . Interested? Then start your application. We want to hear your story. 

On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.