Site Leader

Site Leader

Position Summary

The Site Leader oversees the day-to-day operations of a small onsite services center, ensuring exceptional customer service, operational efficiency, and contract compliance. This role serves as the primary onsite contact for customers, supports a small team, and manages mail, shipping, copy, scanning, and related office services.

Key Responsibilities

• Lead daily operations of mail, copy, scanning, shipping, and receiving services.

• Serve as the primary customer contact and resolve service issues promptly.

• Support and guide a small team, including task assignments, training, and workflow coordination.

• Ensure compliance with service level agreements (SLAs) and contractual requirements.

• Monitor site performance, maintain operational reports, and support continuous improvement initiatives.

• Operate and troubleshoot office technology, including copiers, multifunction devices, mail, and imaging equipment.

• Coordinate supplies, vendor interactions, and facility-related requests as needed.

• Assist with recruiting, onboarding, and development of site personnel.

Qualifications

• High school diploma or GED required.

• 2+ years of customer-facing experience in office services, mailroom, print production, or a related environment.

• Previous leadership, training, or team lead experience preferred.

• Strong customer service, communication, and problem-solving skills.

• Comfortable using office technology and business systems.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds.

• Comfortable working in a fast-paced office services environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.