Call Center Representative

Summary As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. Job Duties and Responsibilities Call Center Representative $18.50/hr — Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1‑2 days) after 60 days! What You’ll Be Doing: Take back‑to‑back tech support or customer service phone calls with customers throughout the entirety of your shift Engage with a diverse consumer base to provide solutions for customer needs and technical issues Promote additional products and services What’s in it for You: Career Growth: Opportunity to promote within your first year! Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) Skills, Experience and Requirements Requirements: High school diploma or GED Ability to work full‑time on‑site Six months of related customer service and troubleshooting experience and/or training Flexible to work shifts that might include evenings, weekends, or holidays Smartphone or device with active data network connection Pre‑employment screen Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity Hybrid Requirements DISH will provide all initial equipment required to perform the role aside from home internet! A DISH‑provided PC Tower and power adapter, and (2) two monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime. Required Accessories USB Headset USB Keyboard USB Mouse USB Webcam Ethernet cable Home Internet and dedicated home office workspace with: Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps Wired ethernet between modem and PC without the use of an adapter: Wi‑Fi, fixed wireless, cellular or other hotspot, or satellite is not supported All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Salary Ranges Compensation: $18.50/Hour #J-18808-Ljbffr