Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Handle guest check-ins, check-outs, and payment processing with accuracy. • Take reservations in person, via email, or over the phone, including group bookings. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications: • Strong customer service skills with a guest-focused approach. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Experience in hospitality or customer service is preferred but not required. Compensation: $17 hourly

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